376614836-2-10-2023-20-CC-CGRY-CPHVJA-20230301152823

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376614836
Report Date: 02/10/2023
Date Signed: 02/10/2023 09:41:08 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/06/2022 and conducted by Evaluator Adrian Castellon

COMPLAINT CONTROL NUMBER: 20-CC-20221206120033

FACILITY NAME:	MERAZ, SOUL FAMILY CHILD CARE		FACILITY NUMBER:	376614836
ADMINISTRATOR:	SOUL MERAZ		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(619) 662-1828
CITY:	SAN YSIDRO	STATE: CA	ZIP CODE:	92173
CAPACITY:	14	CENSUS: 1	DATE:	02/10/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Soul Meraz		TIME COMPLETED:	09:45 AM

ALLEGATION(S):

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Licensee does not allow parent to pick up day care child

Licensee does not allow parent to enter and inspect the facility

Licensee allows sick children to attend day care

INVESTIGATION FINDINGS:

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On 2/10/23 at 9:00am, Licensing Program Analyst (LPA) Adrian Castellon conducted an unannounced inspection to deliver complaint findings for the above allegations. LPA Castellon met with licensee Soul Meraz and discussed the purpose of the inspection. It was alleged that: Licensee does not allow parent to pick up day care child, Licensee does not allow parent to enter and inspect the facility, and Licensee allows sick children to attend day care. During the course of the investigation, three unannounced inspections were conducted. Interviews were conducted with day-care parents, day-care children, and facility staff. LPA Castellon interviewed the reporting party. LPA obtained documents pertaining to the complaint allegations. LPA Castellon was not able to corroborate the allegations through interviews conducted. Reporting party was not able to provide documents that would substantiate the allegations. Due to conflicting statements obtained during the course of the investigation, the above allegations are deemed to be UNSUBSTANTIATED meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged allegations occurred. A copy of today's report, Notice of Site Visit and appeals rights given to the licensee. An exit interview was conducted with facility director and she stated that she understood. Notice of Site Visit should be posted for 30 days from today's date.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Cynthia Gray	TELEPHONE: (619) 767-2258
LICENSING EVALUATOR NAME: Adrian Castellon	TELEPHONE: (619) 767-2237
LICENSING EVALUATOR SIGNATURE:	DATE: 02/10/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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