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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376615595
Report Date: 03/15/2022
Date Signed: 03/15/2022 02:43:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/06/2022 and conducted by Evaluator Linda M Almaraz
COMPLAINT CONTROL NUMBER: 10-CC-20220106155406
FACILITY NAME:PRADO, OLGA FAMILY CHILD CAREFACILITY NUMBER:
376615595
ADMINISTRATOR:OLGA PRADOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 747-5867
CITY:ESCONDIDOSTATE: CAZIP CODE:
92027
CAPACITY:14CENSUS: 6DATE:
03/15/2022
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Licensee, Olga PradoTIME COMPLETED:
02:55 PM
ALLEGATION(S):
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Provider handled daycare child in an inappropriate manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst's (LPA's) Linda Almaraz and Sumayya Habeebulla made an unannounced subsequent visit, in regards to the above allegation. LPA's met with Licensee Olga Prado, explained the reason for today's visit and took census.

The investigation consisted of the following: On 1/10/22, LPA Nasha King conducted an initial visit at the facility. On 3/07/22, LPA Almaraz interviewed three (3) former children who attended the daycare. During todays' visit LPA's collected records, interviewed Licensee, Staff #1 and attempted to interview three (3) children present but were unsuccesful due to their age and verbal capabilities.

The investigation revealed the following: (Continued on an LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Linda M Almaraz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/15/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/15/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/06/2022 and conducted by Evaluator Linda M Almaraz
COMPLAINT CONTROL NUMBER: 10-CC-20220106155406

FACILITY NAME:PRADO, OLGA FAMILY CHILD CAREFACILITY NUMBER:
376615595
ADMINISTRATOR:OLGA PRADOFACILITY TYPE:
810
ADDRESS:642 S. HIDDEN TRAILS ROADTELEPHONE:
(760) 747-5867
CITY:ESCONDIDOSTATE: CAZIP CODE:
92027
CAPACITY:14CENSUS: 6DATE:
03/15/2022
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Licensee, Olga PradoTIME COMPLETED:
02:55 PM
ALLEGATION(S):
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Provider threatened the daycare child
INVESTIGATION FINDINGS:
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Licensing Program Analyst's (LPA's) Linda Almaraz and Sumayya Habeebulla made an unannounced subsequent visit, in regards to the above allegation. LPA's met with Licensee Olga Prado, explained the reason for today's visit and took census.

The investigation consisted of the following: On 1/10/22, LPA Nasha King conducted an initial visit at the facility. On 3/07/22, LPA Almaraz interviewed three (3) former children who attended the daycare. During todays' visit LPA's collected records, interviewed Licensee, Staff #1 and attempted to interview three (3) children present but were unsuccesful due to their age and verbal capabilities.

The investigation revealed the following: (Continued on an LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Linda M Almaraz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/15/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/15/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20220106155406
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: PRADO, OLGA FAMILY CHILD CARE
FACILITY NUMBER: 376615595
VISIT DATE: 03/15/2022
NARRATIVE
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It was alleged the Licensee had picked up the children from school when a child started crying and the Licensee said "if you don't stop crying, I will leave you on the side of the road." Interviews revealed the children were playing in the truck and unbuckled their seat belts. The Licensee told the children she was going to pull over. Licensee states she did not say they were going to be left on the side of the road, rather she stated that she told them she would pull over to call their parents and so they can also put their seat belts back on.

This agency has investigated the allegation of "Provider threatened the daycare child " based on interviews conducted the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with the Licensee. Appeal rights provided, along with a copy of this report was issued. A copy of this report must be made available to the public for 3 years.

A NOTICE OF SITE VISIT WAS ISSUED AND LPA's VERIFIED THAT IT WAS POSTED IN A PROMINENT LOCATION AT THE FACILITY BEFORE LEAVING. THE LICENSEE UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Linda M Almaraz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/15/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/15/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20220106155406
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: PRADO, OLGA FAMILY CHILD CARE
FACILITY NUMBER: 376615595
VISIT DATE: 03/15/2022
NARRATIVE
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It was alleged that a child at the day care was grabbed aggressively by a staff and would not let the child exit the home to their mother. Interviews conducted revealed Staff #1 blocked the child with their hand on the door way and was not letting the child exit. Staff #1 stated the child repeatedly hit her arm down to exit and she was putting her arm back up on the door of the frame. Although the staff did not grab the child while not letting them exit, the staff did use her arm as a form of restrain to not let the child exit. Per Staff #1, she used her arm because she wanted to explain to the mother, the child's behavior prior to the mother arriving and she did not want the child to run off to the street.

This agency has investigated the above allegation of "Provider handled daycare child in an inappropriate manner" Based on LPA’s interviews conducted and records obtained, and own admission this allegation is substantiated.

See LIC9099-D for deficiency cited. A Notice of Site Visit was posted.

An exit interview was conducted, appeal rights discussed and provided along with a copy of this report to Licensee on this date. A copy of this report must be made available to the public upon request for three years.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Linda M Almaraz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/15/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/15/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20220106155406
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: PRADO, OLGA FAMILY CHILD CARE
FACILITY NUMBER: 376615595
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/15/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/29/2022
Section Cited
CCR
102423(a)(4)
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(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged ..... These rights include, but are not limited to, the following:
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The Licensee shall conduct Personal Rights training with all staff by POC due date and will send a list with signatures of attendees to LPA.
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(4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation...
This requirement was not met as evidence by: Staff #2 used her arm to block the child from exiting to their parent repeatedly after the child kept trying to out her arm down and exit to the mother.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Linda M Almaraz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/15/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/15/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 5