376619369-8-6-2021-20-CC-JGAY-C5YN3S-20210817100647

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376619369
Report Date: 08/06/2021
Date Signed: 08/06/2021 11:42:53 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/15/2021 and conducted by Evaluator Edgar Campana

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20210615083402

FACILITY NAME:	REYES, MARIA CARMEN FAMILY CHILD CARE		FACILITY NUMBER:	376619369
ADMINISTRATOR:	MARIA CARMEN REYES		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(619) 656-2194
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91913
CAPACITY:	14	CENSUS: 6	DATE:	08/06/2021
		UNANNOUNCED	TIME BEGAN:	11:15 AM
MET WITH:	Maria Carmen Reyes, Licensee		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Licensee is absent more than 20 percent of the hours facility is providing care per day.

Facility is operating out of ratio.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Edgar Campana conducted an unannounced visit on 08/06/2021 to conclude complaint investigation. LPA met with Licensee, Maria Reyes, to discuss above allegations. LPA toured the facility and census was taken. Two staff members and six (6) daycare children (one of whom is an infant) were present. This agency has investigated the above listed allegations. Throughout the course of the investigation, LPA reviewed records, interviews were conducted with several daycare children, several daycare parents, a food program representative, staff and Licensee.

See LIC9099-C for continuation...

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Jason Garay	TELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Edgar Campana	TELEPHONE: (619) 767-2208
LICENSING EVALUATOR SIGNATURE:	DATE: 08/06/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20210615083402

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: REYES, MARIA CARMEN FAMILY CHILD CARE	FACILITY NUMBER: 376619369
	VISIT DATE: 08/06/2021

NARRATIVE

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Regarding the allegation that Licensee is absent more than 20 percent of the hours facility is providing care per day, LPA conducted interviews with Licensee, staff, daycare children, daycare parents, Licensee’s adult son and a neighbor. During interviews, one staff member indicated that Licensee does not leave facility during daycare hours. The other staff member stated that Licensee had occasionally left the facility for brief trips to the store, but that Licensee had not made any such trips recently. During interview with LPA, Licensee stated that in the past she had make quick trips to the store, yet these trips had all but ceased at the onset of the pandemic. Licensee further stated that if she ever did leave the facility during daycare hours, there were always two staff members present. During interviews with daycare children, three out of five daycare children stated that Licensee does not leave the facility. Licensee’s adult son was interviewed, and he stated that Licensee does not leave the facility during hours of operation. During interviews with daycare parents and a neighbor, no information regarding Licensee’s alleged absenteeism was obtained.

Regarding the allegation that the facility is operating out of ratio, LPA reviewed food program records and conducted interviews with Licensee, staff, daycare children, daycare parents, Licensee’s adult son, and a neighbor. During interviews with staff, staff schedules were reviewed and were determined to be appropriate for a Family Child Care Home large license. During interviews with daycare children, daycare parents, Licensee’s adult son and facility neighbor, no conclusive evidence of facility being over capacity or out of ratio was discovered. A Food Program Representative was interviewed as well and stated that facility had not been observed being over capacity during their program inspections. LPA reviewed reports from the food program and confirmed statements made by the Food Program Representative.

See LIC9099 -C for continuation...

SUPERVISOR'S NAME: Jason Garay	TELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Edgar Campana	TELEPHONE: (619) 767-2208
LICENSING EVALUATOR SIGNATURE:	DATE: 08/06/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2021

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20210615083402

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: REYES, MARIA CARMEN FAMILY CHILD CARE	FACILITY NUMBER: 376619369
	VISIT DATE: 08/06/2021

NARRATIVE

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Based on interviews conducted, LPA observations and review of reports, there is a lack of evidence available to be able to draw definitive conclusions. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore it is determined that the above allegations are UNSUBSTANTIATED.

A copy of this report, appeal rights (LIC 9058), and LIC 9213 – Notice of Site Visit was provided to the licensee. Licensee was advised to post the LIC 9213 for 30 days. An exit interview was conducted with licensee in Spanish.

SUPERVISOR'S NAME: Jason Garay	TELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Edgar Campana	TELEPHONE: (619) 767-2208
LICENSING EVALUATOR SIGNATURE:	DATE: 08/06/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2021

LIC9099 (FAS) - (06/04)

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