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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376625443
Report Date: 03/01/2022
Date Signed: 03/01/2022 12:34:11 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/14/2021 and conducted by Evaluator Rajani Goudreau
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20211214144341
FACILITY NAME:CARDENAS, BLANCA FAMILY CHILD CAREFACILITY NUMBER:
376625443
ADMINISTRATOR:BLANCA CARDENASFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 754-5317
CITY:LEMON GROVESTATE: CAZIP CODE:
91945
CAPACITY:14CENSUS: 8DATE:
03/01/2022
UNANNOUNCEDTIME BEGAN:
11:50 AM
MET WITH:Blanca Cardenas TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Child's authorized representative is not allowed to enter the childcare home.
Child's diapering needs were not met.
INVESTIGATION FINDINGS:
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On 03/01/22 at 11:50 a.m., Licensing program Analyst (LPA) Rajani Goudreau conducted an unannounced complaint visit for the purpose of delivering the complaint findings to the above listed allegations. Upon arrival LPA met with licensee, Blanca Cardenas, and proceeded to tour the facility. During the visit there were eight children in care. In addition, licensees’ adult daughter was present. During the course of the investigation, records were reviewed, interviews were conducted with the licensee, licensees’ adult daughter (helper), and daycare parents.

On December 14, 2021, Community Care Licensing (CCL) received a complaint alleging child’s authorized representative is not allowed to enter the childcare home, and child’s diapering needs were not. During an interview with licensee on December 15, 2021, licensee denied refusing parents or authorized representative’s entry into the home during drop off and pick up. Licensee indicated, the COVID-19 policy of the daycare is for the parents or authorized representatives to wait outside during drop off and pick up to limit the contact with the other children in care. Licensee denied the children’s diapering needs not met while in care. Licensee indicated, the children’s diapers are checked every hour and on a as needed basis. See LIC9099-C continuation page...
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Tulam VuTELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: Rajani GoudreauTELEPHONE: (619) 767-2215
LICENSING EVALUATOR SIGNATURE:

DATE: 03/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/01/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 20-CC-20211214144341
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CARDENAS, BLANCA FAMILY CHILD CARE
FACILITY NUMBER: 376625443
VISIT DATE: 03/01/2022
NARRATIVE
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Based on interviews conducted with the reporting party, licensee, licensees’ adult daughter and parents there was conflicting information obtained and a lack of evidence obtained to support the above allegations. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are found to be unsubstantiated.

No deficiencies issued during today’s visit. The following reports were discussed and provided to licensee: LIC9099, LIC9099C and LIC9058 (Appeal Rights). A notice of site visit was given and must remain posted for 30 days. An exit interview was conducted with licensee, Blanca Cardenas.
SUPERVISOR'S NAME: Tulam VuTELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: Rajani GoudreauTELEPHONE: (619) 767-2215
LICENSING EVALUATOR SIGNATURE:

DATE: 03/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/01/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4