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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376626659
Report Date: 11/10/2022
Date Signed: 11/10/2022 03:40:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/08/2022 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20220908123719
FACILITY NAME:TORALVA-AGUIAR, JUSTINA FCCFACILITY NUMBER:
376626659
ADMINISTRATOR:JUSTINA TORALVA-AGUIARFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 906-6833
CITY:SAN DIEGOSTATE: CAZIP CODE:
92114
CAPACITY:14CENSUS: 7DATE:
11/10/2022
UNANNOUNCEDTIME BEGAN:
03:10 PM
MET WITH:Justina Toralva-Aguiar, LicenseeTIME COMPLETED:
03:55 PM
ALLEGATION(S):
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Care provider gave daycare child a medication to help them sleep.
INVESTIGATION FINDINGS:
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On 11/10/2022 at 3:10 PM, Licensing Program Analyst (LPA) Michelle Hood arrived to conduct an unannounced inspection to deliver complaint findings for the above-listed allegation. LPA was granted entry into the facility by staff Esperanza Tamayo; however, the licensee arrived shortly after. Tamayo led LPA on a tour of the facility. There were seven daycare children with two (2) staff present in the facility during this inspection.

During the investigation, interviews were conducted with children, parents, staff. reporting party, witnesses, and licensee. Licensee and staff interviewed stated they do not provide children with Nyquil or any type of aid to help the children sleep. According to parents interviewed, they are satisfied and have no concerns regarding the care being provided by the licensee and staff; however, a parent stated they observed one child groggy and extremely tired during a visit at nap time.

Due to conflicting statements obtained during the investigation, the above allegation is found to be UNSUBSTANTIATED meaning that although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.



Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Cynthia GrayTELEPHONE: (619) 767-2258
LICENSING EVALUATOR NAME: Michelle HoodTELEPHONE: (619) 767-2241
LICENSING EVALUATOR SIGNATURE:

DATE: 11/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/10/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20220908123719
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: TORALVA-AGUIAR, JUSTINA FCC
FACILITY NUMBER: 376626659
VISIT DATE: 11/10/2022
NARRATIVE
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The licensee was provided appeal rights (LIC9058 01/16) and their signature on this form acknowledges receipt of these rights. Notice of site visit was provided to the licensee and must remain posted for 30 days. An exit interview was conducted, and the report was reviewed with the licensee Justina Toralva-Aguiar. No deficiencies cited.
SUPERVISOR'S NAME: Cynthia GrayTELEPHONE: (619) 767-2258
LICENSING EVALUATOR NAME: Michelle HoodTELEPHONE: (619) 767-2241
LICENSING EVALUATOR SIGNATURE:

DATE: 11/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/10/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2