376626940-7-12-2021-20-CC-JGAY-C5JPA6-20210803110813

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376626940
Report Date: 07/12/2021
Date Signed: 07/12/2021 03:07:10 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2021 and conducted by Evaluator Diana Sanchez

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20210526141924

FACILITY NAME:	ROCHA, GLORIA FAMILY CHILD CARE		FACILITY NUMBER:	376626940
ADMINISTRATOR:	GLORIA ROCHA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(619) 476-0192
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91911
CAPACITY:	14	CENSUS: 4	DATE:	07/12/2021
		UNANNOUNCED	TIME BEGAN:	02:15 PM
MET WITH:	Gloria Rocha, Provider		TIME COMPLETED:	03:10 PM

ALLEGATION(S):

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Staff failed to adequately supervise daycare children resulting in injuries

Provider inappropriately disciplined day care child

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Diana Sanchez, made an unannounced complaint inspection today to deliver complaint finding on the above allegations. LPA met with provider Gloria Rocha and made her aware of the reason for today’s inspection. Current census is 4.

This agency has investigated the allegation of staff failed to adequately supervise daycare children resulting in injuries (bite marks) and provider inappropriately disciplined daycare child by placing them in the pantry. During the investigation, LPA conducted a virtual facility tour, reviewed documents, conducted interviews with the licensee, facility staff, daycare parents and daycare children. Licensee and staff denied the allegations of Child #1 (C1) being bitten by another child at the facility or placing C1 inside the pantry for time out. Staff stated that they treat each child with dignity and respect. Provider stated that they haven’t had any biting incidents and the house does not have a pantry. Parents and children interviewed did not disclose any concerns about facility staff inappropriately disciplining children or providing inadequate supervision. It was disclosed that C1 has a tendency to suck on her inner arm, which possibly could have caused the bruising. During facility inspection, LPA confirmed the presence of a pantry in the facility; however, it seems unlikely that a child would fit inside.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Jason Garay	TELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Diana Sanchez	TELEPHONE: (619) 767- 2210
LICENSING EVALUATOR SIGNATURE:	DATE: 07/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20210526141924

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: ROCHA, GLORIA FAMILY CHILD CARE	FACILITY NUMBER: 376626940
	VISIT DATE: 07/12/2021

NARRATIVE

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There is insufficient evidence to support and no witnesses to corroborate the above allegations. LPA was unable to determine whether or not the above allegations happened. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated.

Licensee is Spanish speaking and requested report to be translated. LPA translated report and licensee stated she understood.

An exit interview was conducted with Gloria Rocha and a copy of this report left at the facility.

LPA observed provider placing the Notice of Site Visit on the wall visible to parents during today’s inspection.

NOTICE OF SITE VISIT MUST BE POSTED FOR 30 DAYS

SUPERVISOR'S NAME: Jason Garay	TELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Diana Sanchez	TELEPHONE: (619) 767- 2210
LICENSING EVALUATOR SIGNATURE:	DATE: 07/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2021

LIC9099 (FAS) - (06/04)

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