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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376627090
Report Date: 10/24/2023
Date Signed: 10/24/2023 04:27:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/17/2023 and conducted by Evaluator Grace Curtis
COMPLAINT CONTROL NUMBER: 51-CC-20230817133030
FACILITY NAME:POLUS, RITA FAMILY CHILD CAREFACILITY NUMBER:
376627090
ADMINISTRATOR:RITA POLUSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 715-7898
CITY:EL CAJONSTATE: CAZIP CODE:
92019
CAPACITY:14CENSUS: 4DATE:
10/24/2023
UNANNOUNCEDTIME BEGAN:
03:25 PM
MET WITH:Rita PolusTIME COMPLETED:
04:40 PM
ALLEGATION(S):
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Personal Rights: Licensee hits children in care.
INVESTIGATION FINDINGS:
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On October 24, 2023 at 3:25 p.m. Licensing Program Analyst (LPA) Leilani Curtis conducted an unannounced inspection to deliver the findings on the complaint allegation referenced above. Upon arrival LPA met with the licensee and proceeded to tour the facility. The licensee's spouse Carlo Marrogi and friend Jaklin Anyouel were also present. Ms. Anyouel translated for the licensee. The licensee's primary language is Arabic. There were 4 school age children present. Appropriate ratio/capacity was observed. Staff members have the required background clearances and are associated to the facility.

The initial complaint investigation was conducted by LPA Curtis on 08/25/23. Throughout the course of investigation, interviews were conducted with the licensee, spouse/helper, several children and several parents. Facility records were obtained and reviewed. The information obtained was contradictory to the allegation. Based on this information, the allegation is determined to be unsubstantiated which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged incident or violation occurred at the facility. No deficiencies are cited.

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Tashima DanielTELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Grace CurtisTELEPHONE: (619) 767-2235
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20230817133030
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: POLUS, RITA FAMILY CHILD CARE
FACILITY NUMBER: 376627090
VISIT DATE: 10/24/2023
NARRATIVE
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An exit interview was conducted with Licensee Polus and Appeal Rights (LIC 9058) were discussed. A copy of this report as well as a copy of the appeal rights were given to the licensee. Jaklin Anyouel, the licensee’s friend, translated this report into Arabic for the licensee. LIC 9213 NOTICE OF SITE VISIT FORM IS REQUIRED TO BE POSTED FOR 30 DAYS. LPA observed Licensee Polus post Notice of Site Visit.
SUPERVISOR'S NAME: Tashima DanielTELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Grace CurtisTELEPHONE: (619) 767-2235
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2