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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376627673
Report Date: 02/28/2020
Date Signed: 02/28/2020 10:53:52 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/26/2019 and conducted by Evaluator Elise Read
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20191226085700
FACILITY NAME:GANDARILLA, MA DE LOURDES FAMILY CHILD CAREFACILITY NUMBER:
376627673
ADMINISTRATOR:MA DE LOURDES GANDARILLAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 906-6174
CITY:SAN DIEGOSTATE: CAZIP CODE:
92115
CAPACITY:14CENSUS: 3DATE:
02/28/2020
UNANNOUNCEDTIME BEGAN:
10:25 AM
MET WITH:Ma De Lourdes GandarillaTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Licensee yelled at a child
Licensee engaged in a verbal altercation in the presence of children
Licensee failed to feed child while in care
Licensee isolated child from the other children
Facility operating out of ratio
INVESTIGATION FINDINGS:
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On 02/28/2020, at 10:25 AM, Licensing Program Analyst (LPA) Elise Read conducted an unannounced complaint inspection for the purpose of delivering the findings to the above allegations. Language Link interpreter #12536 assisted with translating this inspection to Spanish. Upon arrival, LPA met with licensee to discuss the reason for visit. At the time of the inspection there were 3 children in care. During the investigation, LPA conducted facility inspections, staff interviews, parent interviews, child interviews, and a thorough record review.

During the investigation, no statements were made by staff, parents, or children interviewed to support the allegations above and no evidence was found during facility inspections. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Monica CuddyTELEPHONE: (619) 767-2249
LICENSING EVALUATOR NAME: Elise ReadTELEPHONE: (619) 767-2240
LICENSING EVALUATOR SIGNATURE:

DATE: 02/28/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20191226085700
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: GANDARILLA, MA DE LOURDES FAMILY CHILD CARE
FACILITY NUMBER: 376627673
VISIT DATE: 02/28/2020
NARRATIVE
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A Notice of Site Visit (LIC 9213) was provided and is to be posted for thirty (30) days from today’s date.

No deficiencies were cited.

An exit interview was conducted with the Licensee and a copy of this report, along with the appeal rights (LIC 9058), were provided. Licensee’s signature on this form acknowledges receipt of these rights.
SUPERVISOR'S NAME: Monica CuddyTELEPHONE: (619) 767-2249
LICENSING EVALUATOR NAME: Elise ReadTELEPHONE: (619) 767-2240
LICENSING EVALUATOR SIGNATURE:

DATE: 02/28/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 2