376627783-8-12-2021-20-CC-JGAY-C6EVDP-20210831162104

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376627783
Report Date: 08/12/2021
Date Signed: 08/12/2021 11:39:45 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2021 and conducted by Evaluator Edgar Campana

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20210716135319

FACILITY NAME:	SANTOS,ILSE FAMILY CHILD CARE		FACILITY NUMBER:	376627783
ADMINISTRATOR:	ILSE SANTOS		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(619) 874-9327
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91913
CAPACITY:	14	CENSUS: 13	DATE:	08/12/2021
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Isle Santos, Licensee		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Licensee demonstrates inappropriate form of discipline

Licensee leaves daycare children unattended

Licensee does not prevent daycare children from having access to a body of water while in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Edgar Campana conducted an unannounced visit on 08/12/2021 to conclude complaint investigation. LPA met with Licensee, Isle Santos, to discuss above allegations. LPA toured the facility and census was taken. One staff member was also present. This agency has investigated the above listed allegations. Throughout the course of the investigation, LPA conducted interviews with several daycare children, daycare parents, staff and Licensee.

Regarding the allegation that Licensee demonstrates inappropriate form of discipline, LPA conducted interviews with Licensee, two staff members, six daycare children and three daycare parents.

See LIC 9099-C for continuation...

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Jason Garay	TELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Edgar Campana	TELEPHONE: (619) 767-2208
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20210716135319

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: SANTOS,ILSE FAMILY CHILD CARE	FACILITY NUMBER: 376627783
	VISIT DATE: 08/12/2021

NARRATIVE

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During staff interviews, one staff member indicated that Licensee uses redirection as a first option for discipline, and that if a child continues misbehaving, Licensee will raise her voice to get the child’s attention. The other staff member stated that Licensee will have children sit in a time-out chair for 2-3 minutes if they are misbehaving. During interview with LPA, Licensee stated that discipline policy differs depending on age of child and offered the following example: children under three years of age are redirected and children over the age of three and a half may receive a consequence (such as a time-out) for misbehaving. Licensee further stated that aggressive behavior is documented and that repeat offenses result in the child being disenrolled. During interviews with daycare children, one daycare child stated that children who misbehave are placed in time-out; the other daycare children did not provide any information on facility discipline practices. During interviews with daycare parents, two parents expressed no concerns with facility discipline policy.

Regarding the allegation that Licensee leaves daycare children unattended, LPA conducted interviews with Licensee, two staff, six daycare children and three parents. During interview with Licensee, staff schedules and child activities were discussed. Licensee stated that children are never left unattended during the course of the day. During interviews with staff, staff schedules were reviewed, and daycare routines were discussed. Staff further stated that children are never left unattended. During interviews with daycare children, two out of six children stated that children at the daycare are never left alone. During interviews with daycare parents, no information regarding this allegation was obtained.

Regarding the allegation that Licensee does not prevent daycare children from having access to a body of water while in care, LPA conducted interviews with Licensee, two staff, and six daycare children. During interview with Licensee, Licensee stated that the wading pool is only used on Fridays during summer time by the older children (at least four years old), and that the water is dumped out at the end of the day. Licensee further stated that children are never left unattended in the backyard during times when wading pool is in use. During interviews with staff, both staff members indicated that wading pool is only used on Fridays.

See LIC 9099-C for continuation...

SUPERVISOR'S NAME: Jason Garay	TELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Edgar Campana	TELEPHONE: (619) 767-2208
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2021

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20210716135319

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: SANTOS,ILSE FAMILY CHILD CARE	FACILITY NUMBER: 376627783
	VISIT DATE: 08/12/2021

NARRATIVE

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One staff member also stated that wading pool is dumped at the end of the day after activities are finished. During interviews with daycare children, two out of six children stated that children are not allowed to be alone in the backyard. During interviews with daycare parents, no information regarding this allegation was obtained.

Based on interviews conducted and LPA observations, there is a lack of evidence available to be able to draw definitive conclusions. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore it is determined that the above allegations are UNSUBSTANTIATED.

A copy of this report, appeal rights (LIC 9058), and LIC 9213 – Notice of Site Visit was provided to the licensee. Licensee was advised to post the LIC 9213 for 30 days. An exit interview was conducted with licensee in Spanish.

SUPERVISOR'S NAME: Jason Garay	TELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Edgar Campana	TELEPHONE: (619) 767-2208
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2021

LIC9099 (FAS) - (06/04)

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