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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376627894
Report Date: 11/15/2019
Date Signed: 11/15/2019 03:55:49 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2019 and conducted by Evaluator Diana Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20190909101251
FACILITY NAME:ROBLES, MARGARITA FAMILY CHILD CAREFACILITY NUMBER:
376627894
ADMINISTRATOR:MARGARITA ROBELSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 726-3208
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:14CENSUS: 14DATE:
11/15/2019
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Margarita Robles, ProviderTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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9
Staff yell at daycare children.

Children are often in distress.
INVESTIGATION FINDINGS:
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13
Licensing Program Analyst (LPA) Diana Sanchez, made an unannounced complaint inspection today and met with Margarita Robles to deliver complaint finding on the above allegations. Current census is 14.

This agency has investigated the complaint alleging Staff yell at daycare children and children are often in distress. During the course of the investigation, LPA reviewed children’s records, interviewed facility staff, children and parents. Licensee and staff deny the allegations, explaining that they never yelled or mistreat the children. Provider and staff stated that they care for children with autism, who usually tends to scream or cry to communicate. Witness statements were inconsistent.

There is insufficient evidence to support and no witnesses to corroborate the above allegations. LPA was unable to determine whether or not the above allegations happened. Therefore, based on the information obtained the allegations are deemed unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Jason GarayTELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Diana SanchezTELEPHONE: (619) 767- 2210
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20190909101251
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: ROBLES, MARGARITA FAMILY CHILD CARE
FACILITY NUMBER: 376627894
VISIT DATE: 11/15/2019
NARRATIVE
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A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occurred.

Licensee is Spanish speaking and requested report to be translated. LPA translated report and licensee stated she understood.

An exit interview was conducted with Margarita Robles and a copy of this report left at the facility. LPA observed provider placing the Notice of Cite Visit on the wall visible to parents during today’s inspection.

NOTICE OF SITE VISIT MUST BE POSTED FOR 30 DAYS
SUPERVISOR'S NAME: Jason GarayTELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Diana SanchezTELEPHONE: (619) 767- 2210
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2019
LIC9099 (FAS) - (06/04)
Page: 2 of 2