<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376628122
Report Date: 12/01/2023
Date Signed: 12/01/2023 01:05:20 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2023 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20230919111809
FACILITY NAME:TORRES, VERONICA FAMILY CHILD CAREFACILITY NUMBER:
376628122
ADMINISTRATOR:VERONICA TORRESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 779-7917
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:14CENSUS: 0DATE:
12/01/2023
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Veronica TorresTIME COMPLETED:
01:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Provider is denying parent entry into home
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 12/1/23 at 11:00am, Licensing Program Analyst (LPA) Adrian Castellon made an unannounced complaint inspection and met with licensee Veronica Torres to deliver complaint findings for the above listed allegation. This agency has investigated the allegations listed above. During the investigation, facility staff, children in care and day-care parents were interviewed. During the course of the investigation, three unannounced inspections were conducted. It was alleged that the Provider is denying parent entry into home. Based on interviews conducted, it was determined that Provider is denying parent entry into the home. Based on interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. OneType B citations is cited on the attached LIC 9099D. A copy of today's report, Notice of Site Visit and appeals rights given to the licensee. An exit interview was conducted with facility director and she stated that she understood. Notice of Site Visit should be posted for 30 days from today's date.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Cynthia GrayTELEPHONE: (619) 767-2258
LICENSING EVALUATOR NAME: Adrian CastellonTELEPHONE: (619) 767-2237
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2023 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20230919111809

FACILITY NAME:TORRES, VERONICA FAMILY CHILD CAREFACILITY NUMBER:
376628122
ADMINISTRATOR:VERONICA TORRESFACILITY TYPE:
810
ADDRESS:174 G STREETTELEPHONE:
(619) 779-7917
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:14CENSUS: 0DATE:
12/01/2023
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Veronica TorresTIME COMPLETED:
01:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Provider does not keep facility clean and orderly
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 12/1/23 at 11:00am, Licensing Program Analyst (LPA) Adrian Castellon conducted an unannounced inspection to deliver complaint findings for the above allegation. LPA Castellon met with licensee Veronica Torres and discussed the purpose of the inspection. It was alleged that Provider does not keep facility clean and orderly. During the course of the investigation, three unannounced inspections were conducted. Interviews were conducted with day-care parents, children in care and facility staff. Due to conflicting statements obtained during the course of the investigation, the above allegation is deemed to be UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged allegation occurred. A copy of today's report, Notice of Site Visit and appeals rights given to the licensee. An exit interview was conducted with facility director and she stated that she understood. Notice of Site Visit should be posted for 30 days from today's date.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Cynthia GrayTELEPHONE: (619) 767-2258
LICENSING EVALUATOR NAME: Adrian CastellonTELEPHONE: (619) 767-2237
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Citations on this Visit Report are Under Appeal!

Control Number 20-CC-20230919111809
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: TORRES, VERONICA FAMILY CHILD CARE
FACILITY NUMBER: 376628122
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/01/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type B
12/08/2023
Section Cited
CCR
102419(a)(1)
1
2
3
4
5
6
7
102419 Admission Procedures and Parental and Authorized Representative's Rights (a) The licensee shall inform parents or authorized representatives of children in care of their rights, which include, but are not limited to, the following: (1) To enter and inspect the family child care home in
1
2
3
4
5
6
7
Facility will produce a written document detailing staff request that parents remain outside of the home when picking up and dropping off children but also expressing an open door policy in which parents understand that they have the right to enter the facility at anytime without advance notice.
8
9
10
11
12
13
14
accordance with Health and Safety Code Section 1596.857. This requirement was not met as evidenced by parents in care believing that they were not permitted to enter the facility due to Covid guidelines as expressed by staff. This may pose a risk to the health and safety of children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Cynthia GrayTELEPHONE: (619) 767-2258
LICENSING EVALUATOR NAME: Adrian CastellonTELEPHONE: (619) 767-2237
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3