376628484-1-21-2021-20-CC-JGAY-BXQRB7-20210129115214

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376628484
Report Date: 01/21/2021
Date Signed: 01/21/2021 12:03:20 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2020 and conducted by Evaluator Diana Sanchez

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20201106142607

FACILITY NAME:	VIVANCO, ELSA & BEILESON, OSCAR FAMILY CHILD CARE		FACILITY NUMBER:	376628484
ADMINISTRATOR:	E. VIVANCO & O. BEILSON		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(619) 608-7140
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91911
CAPACITY:	14	CENSUS: 1	DATE:	01/21/2021
		UNANNOUNCED	TIME BEGAN:	11:10 AM
MET WITH:	Elsa Vivanco, Provider		TIME COMPLETED:	11:40 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Licensee failed to meet child's diapering needs resulting in a diaper rash

Licensee left daycare children unsupervised

Staff spoke to a daycare child in an inappropriate manner

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA), Diana Sanchez, conducted a complaint inspection via video conference (FaceTime), due to the COVID-19 state of emergency, with licensee, Elsa Vivanco regarding the above allegations. LPA advised provider of the purpose of this inspection. Current census 1.

This agency has investigated the above listed allegations. During the investigation, LPA conducted multiple virtual facility tours, conducted interviews with the licensee, facility staff, daycare parents and daycare children. Licensees denied the allegations, explaining that they diligently change children’s diapers on a daily routine every 1 to 2 hours. The licensee stated there have been times that parents bring infants with diaper rash. Facility staff stated that although they have cameras in the daycare areas, they make sure there is always a supervising staff present inside or outside the facility where children are playing. Staff also stated that they treat and speak with children with respect. They don’t talk down to or raise their voices towards the daycare children. During interviews, it was also disclosed that facility staff are nice and have not had diapering issues. There were some inconsistent statements obtained regarding the supervision of children during playtime in the facility backyard.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Jason Garay	TELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Diana Sanchez	TELEPHONE: (619) 767- 2210
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 20-CC-20201106142607

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: VIVANCO, ELSA & BEILESON, OSCAR FAMILY CHILD CARE	FACILITY NUMBER: 376628484
	VISIT DATE: 01/21/2021

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

There is insufficient evidence to support and no witnesses to corroborate the above allegations. LPA was unable to determine whether or not the above allegations happened. Therefore, based on the information obtained the allegations are deemed unsubstantiated. A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occurred.

An exit interview was conducted with Elsa Vivanco and a copy of this report will be emailed to the provider. Provider was advised that acknowledgement receipt of the report is to be received within twenty-four hours.

SUPERVISOR'S NAME: Jason Garay	TELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Diana Sanchez	TELEPHONE: (619) 767- 2210
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 2