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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700122
Report Date: 06/12/2024
Date Signed: 06/12/2024 10:13:09 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2024 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240422100731
FACILITY NAME:CHILDREN'S PARADISE INC. - MELROSEFACILITY NUMBER:
376700122
ADMINISTRATOR:SHAINA CORMIERFACILITY TYPE:
850
ADDRESS:145 N, MELROSE DR. STE 100TELEPHONE:
(760) 724-5600
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:126CENSUS: DATE:
06/12/2024
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Shaina Cormier, DirectorTIME COMPLETED:
10:20 AM
ALLEGATION(S):
1
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9
Staff do not take appropriate steps to prevent the spread of illness.
INVESTIGATION FINDINGS:
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On date and time listed, Licensing Program Analyst (LPA) William Chancellor arrived unannounced to Children’s Paradise: Melrose (CCC) and met with Director (DIR) Shaina Cormier to deliver the investigative finding’s regarding the allegation listed above. On February 24, 2024, at 2:30PM, LPA Chancellor conducted a health and safety inspection of the CCC and no immediate risks were observed. During this investigation, LPA conducted interviews with three staff. (S1-S3)

On February 22, 2024, Community Care Licensing (CCL) received a complaint alleging that staff do not take appropriate steps to prevent the spread of illness. Specifically mentioning that staff is not enforcing the policy regarding sick children because a child has been allowed to attend with a chronic cough. On May 2, 2024, LPA Chancellor arrived at the facility to observe the half day classroom. Present in the classroom were two staff and nine children, no children were witnessed to have a chronic or excessive cough. Three of three interviews confirmed, staff follow the facility sick policy and will escort children to the front office for isolation due to illness, fever or child temperament being abnormal. Furthermore, record review corroborated that facility only allow children to return with documentation that clears them from any contagious illness.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240422100731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S PARADISE INC. - MELROSE
FACILITY NUMBER: 376700122
VISIT DATE: 06/12/2024
NARRATIVE
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Based on conflicting statements, LPA is unable to corroborate the allegation that staff do not take appropriate steps to prevent the spread of illness. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and a copy of the report along with the appeal rights were provided to Director Shaina Cormier. A notice of site visit was handed to licensee and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2