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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700140
Report Date: 09/23/2025
Date Signed: 09/23/2025 12:58:00 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2025 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20250919102515
FACILITY NAME:MONTESSORI EAST COUNTY PRESCHOOLFACILITY NUMBER:
376700140
ADMINISTRATOR:ANDREA LAUBFACILITY TYPE:
850
ADDRESS:9840 MAINE AVENUETELEPHONE:
(619) 561-0902
CITY:LAKESIDESTATE: CAZIP CODE:
92040
CAPACITY:102CENSUS: 54DATE:
09/23/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Andrea Laub TIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Staff handled day care children in a rough manner while in care.
Staff yelled at day care children while in care.
INVESTIGATION FINDINGS:
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On September 23, 2025, at 8:30 AM, Licensing Program Analyst (LPA) Annette Sutherland conducted an unannounced complaint inspection to investigate the above allegations. The facility had also self-reported the incident. Upon arrival, LPA Sutherland met with Director Andrea Laub and conducted a tour of the facility. At the time of the inspection, there were 54 children in care and 8 staff members present. As part of the investigation, LPA reviewed available classroom video footage, relevant documentation, and conducted staff interviews. The investigation revealed that staff member S1 grabbed child C1’s chin while speaking to them in a harsh tone. Video footage also showed S1 pulling C1 close with one arm and placing the child on their lap, reportedly in response to the child’s rambunctious behavior. When C1 attempted to get up, S1 did not allow the child to do so immediately. Based on the evidence gathered, the allegation is determined to be SUBSTANTIATED. A Type B citation is being issued under the California Code of Regulations, Title 22, Division 12, as documented on the attached LIC 9099D. An exit interview was conducted with Director Andrea Laub. A Notice of Site Visit was issued, posted, and is to remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20250919102515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: MONTESSORI EAST COUNTY PRESCHOOL
FACILITY NUMBER: 376700140
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/26/2025
Section Cited
CCR
101223(a)(3)
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Personal Rights: Each child shall be free from corporal or unusual punishment, humiliation... or other actions of a punitive nature. This requirement was not met as evidenced by interviews and video footage.
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S1 acknowledged the behavior and has since completed retraining on Personal Rights regulations. The facility confirmed the retraining and provided a copy of the training agenda. Additionally, a staff meeting will be held to review Personal Rights policies. An outline of the training, along with a staff attendance sheet, will be submitted to Licensing no later than September 26, 2025.
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Based on interviews and a review of video footage, S1 admitted to grabbing C1’s chin and speaking to them in a harsh tone. S1 grabbed C1 on their lap and did not allow the C1 to get up when they attempted to do so. This poses a potential health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025
LIC9099 (FAS) - (06/04)
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