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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700316
Report Date: 03/07/2023
Date Signed: 03/07/2023 11:46:57 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2023 and conducted by Evaluator Selina Siao
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20230113161941
FACILITY NAME:KINDERCARE LEARNING CENTER - WORLD TRADEFACILITY NUMBER:
376700316
ADMINISTRATOR:MCKENZIE EATCHELFACILITY TYPE:
830
ADDRESS:12135 WORLD TRADE DRIVETELEPHONE:
(858) 487-6444
CITY:SAN DIEGOSTATE: CAZIP CODE:
92128
CAPACITY:52CENSUS: 17DATE:
03/07/2023
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Rashelle Cultrera-DirectorTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Operating out of ratio


INVESTIGATION FINDINGS:
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On 3/7/2023 at 10:40am, Licensing Program Analyst (LPA) Selina Siao conducted an inspection to deliver the above complaint finding. The initial inspections was conducted by LPA Siao on 1/18/2023 and 2/08/2023. LPA met with Director Rashelle Cultrera who was in the kitchen preparing food. Appropriate ratios were observed by LPA.
Throughout the course of investigation, interviews were conducted with several day care parents and all the staff members that works in the infant and toddler classrooms. Name to face child supervision records for the week of 1/3/23 to 1/06/23 and the children's attendance records were reviewed. On 1/3/2023, facility was operating out of ratio for about five minutes in the morning per review of records. One teacher supervising five infants as the fifth child was dropped off at 7:20am and the second staff did not arrive to class until 7:25am. Based on statements obtained, there has been incidents that the facility is out of ratio in the morning due to a staff member being late to work. The preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. See type B citation issued on LIC 9099D. Appeal Rights were discussed and provided. Notice of Site Visit was posted during this visit and will remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Cuddy
LICENSING EVALUATOR NAME: Selina Siao
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20230113161941
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE LEARNING CENTER - WORLD TRADE
FACILITY NUMBER: 376700316
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/07/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/14/2023
Section Cited
CCR
101416.5(b)
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Staff-Infant Ratio
There shall be a ratio of one teacher for every four infants in attendance. This requirement is not met as evidence by: On 1/3/2023, facility was operating out of ratio for about five minutes in the morning per review of records.
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Director stated that she adjusted the staff members hours by having another staff takes over the shift of the staff that was struggling to be at work on time during mid January 2023.
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One teacher supervising five infants as the fifth child was dropped off at 7:20am and the second staff did not arrive to class until 7:25am. Statements obtained, there has been times that the room was out of ratio due to a staff being late to work. This poses a potential health and safety risk to clients in care.
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Director will remind all infant and toddler staff to ask the parent to stay or seek help to ensure that the facility remains in ratio at all times. Training agenda and staff members sign in sheet shall be submitted to LPA by 3/14/2023 .
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Cuddy
LICENSING EVALUATOR NAME: Selina Siao
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2023 and conducted by Evaluator Selina Siao
COMPLAINT CONTROL NUMBER: 51-CC-20230113161941

FACILITY NAME:KINDERCARE LEARNING CENTER - WORLD TRADEFACILITY NUMBER:
376700316
ADMINISTRATOR:MCKENZIE EATCHELFACILITY TYPE:
830
ADDRESS:12135 WORLD TRADE DRIVETELEPHONE:
(858) 487-6444
CITY:SAN DIEGOSTATE: CAZIP CODE:
92128
CAPACITY:52CENSUS: 17DATE:
03/07/2023
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Rashelle Cultrera-DirectorTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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9
Unqualified staff are supervising infants.
INVESTIGATION FINDINGS:
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On 3/7/2023 at 10:40am, Licensing Program Analyst (LPA) Selina Siao conducted an inspection to deliver the above complaint finding. The initial inspections was conducted by LPA Siao on 1/18/2023 and 2/08/2023. LPA met with Director Rashelle Cultrera who was in the kitchen preparing food. Appropriate ratios were observed by LPA.
Throughout the course of investigation, interviews were conducted with several day care parents and all the staff members that works in the infant and toddler classrooms. Teacher's transcripts were obtained and reviewed, based on records reviewed, interviews and observations, the allegation contradicts with the available evidence. Therefore the above finding is unsubstantiated, which means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No citation issue. Appeal Rights were discussed and provided. Notice of Site Visit was posted during this visit and will remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Cuddy
LICENSING EVALUATOR NAME: Selina Siao
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3