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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700323
Report Date: 08/12/2025
Date Signed: 08/12/2025 01:18:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2025 and conducted by Evaluator Hanna Lucas
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20250731105131
FACILITY NAME:DISCOVERY ISLE CHILD DEVELOPMENT CENTERFACILITY NUMBER:
376700323
ADMINISTRATOR:VANESSA MILROYFACILITY TYPE:
850
ADDRESS:6130 PASEO DEL NORTETELEPHONE:
(760) 431-7090
CITY:CARLSBADSTATE: CAZIP CODE:
92011
CAPACITY:174CENSUS: 38DATE:
08/12/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Vanessa MilroyTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff do not prevent daycare children from being bit by other children.
Staff do not prevent daycare children from being scratched by other children.
INVESTIGATION FINDINGS:
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On 08/12/2025 Licensing Program Analyst (LPA) Hanna Lucas, made an unannounced visit to deliver findings on the above allegations. LPA met the Director, Vanessa Milroy, and inspected the preschool classrooms. During the inspection there were 38 children, with 11 teachers, present at the facility.

Throughout the investigation, LPA observed facility operation, reviewed pertinent documentation and conducted interviews with staff and parents.

LPA did not observe children biting or scratching other classmates. The majority of staff stated that there are procedures in place to manage children with biting behaviors and parents are notified of any incidents that occur. Parent interviews did not reveal any corroborating concerns. LPA reviewed documentation verifying that incidents have been documented. Based on the information obtained, it cannot be conclusively proven or disproved that staff did not prevent a child from being bitten or scratched on one or more occasion.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Hanna Lucas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20250731105131
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DISCOVERY ISLE CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700323
VISIT DATE: 08/12/2025
NARRATIVE
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Therefore, the allegations are UNSUBSTANTIATED. Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or disprove that the alleged violations occurred.

An exit interview was conducted with the Director, Vanessa Milroy. The Director was provided a copy of the appeal rights along with the report and their signature on this form acknowledges receipt. A Notice of Site Visit was posted and must remain for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Hanna Lucas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2