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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700417
Report Date: 04/08/2025
Date Signed: 04/08/2025 04:22:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2025 and conducted by Evaluator Dana Stevens
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250122142749
FACILITY NAME:SKYLINE CHILD DEVELOPMENT CENTERFACILITY NUMBER:
376700417
ADMINISTRATOR:JACQUELINE SERRANOFACILITY TYPE:
830
ADDRESS:11330 CAMPO ROADTELEPHONE:
(619) 415-5485
CITY:LA MESASTATE: CAZIP CODE:
91941
CAPACITY:45CENSUS: 17DATE:
04/08/2025
UNANNOUNCEDTIME BEGAN:
04:30 PM
MET WITH:Jacqueline SerranoTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not adequately supervise infants.
Staff did not ensure a hazardous item was inaccessible to infants.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 4/08/2025, Licensing Program Analyst (LPA) Dana Stevens conducted an unannounced complaint inspection to deliver findings on the above allegations. LPA met with Director, Jacqueline Serrano, and informed her of the reason for the visit. There were 17 children present with 6 staff members.

During the investigation LPA conducted three unannounced inspections of the facility, interviewed Director, Assistant Director, teachers and daycare parents, and reviewed facility records.

Based on information obtained in interviews and record review, there was conflicting information received regarding the above allegations, and LPA was unable to determine if the above allegations did or did not occur, thus the allegations are deemed Unsubtantiated.

Exit interview conducted and copy of report and appeal rights were provided to the Director. A notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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