376700459-5-8-2023-20-CC-TVUU-CRY5G7-20230518195613

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376700459
Report Date: 05/08/2023
Date Signed: 05/08/2023 10:51:57 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2023 and conducted by Evaluator JoAnn R Legaspi

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20230221151320

FACILITY NAME:	HIGHER LEARNING ACADEMY		FACILITY NUMBER:	376700459
ADMINISTRATOR:	MAURICE AGNES		FACILITY TYPE:	850
ADDRESS:	9467 JAMACHA BOULEVARD		TELEPHONE:	(619) 300-6964
CITY:	SPRING VALLEY	STATE: CA	ZIP CODE:	91977
CAPACITY:	62	CENSUS: 49	DATE:	05/08/2023
		UNANNOUNCED	TIME BEGAN:	08:55 AM
MET WITH:	Maurice Agnes, PhD		TIME COMPLETED:	09:55 AM

ALLEGATION(S):

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Facility was out of ratio

Facility staff were not qualified

Facility did not meet day care children's diapering needs

Facility staff handled day children in a rough manner

Facility staff yelled at day care children.

INVESTIGATION FINDINGS:

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On May 8th, 2023, at 8:55 AM, Licensing Program Analyst (LPA) Jo Ann Legaspi conducted a complaint inspection regarding the above allegations. LPA advised Director Maurice Agnes, PhD of the inspection’s purpose and was granted facility entry.

There were nineteen (19) children (aged 4 years to 5 years) in the Future Leaders’ Room with three (3) staff. There were nineteen (19) children (aged 3 years to 4 years) in the Junior Leaders Room with two (2) staff and one (1) volunteer. There were eleven (11) children (age 2 - 3 years) in the Creative Learners' Room with two (2) staff.

It was alleged that the facility was out of ratio, staff were not qualified, staff did not meet daycare children’s diapering needs, staff handled children in a rough manner and staff yelled at children. The investigation involved record reviews and unannounced site visits. The investigation also included observations of interactions between children and staff. The Department interviewed staff, substitute staff, multiple children,

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Tulam Vu	TELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: JoAnn R Legaspi	TELEPHONE: (619) 767-2239
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20230221151320

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: HIGHER LEARNING ACADEMY	FACILITY NUMBER: 376700459
	VISIT DATE: 05/08/2023

NARRATIVE

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parents, and witnesses.

The allegations have been determined to be Unsubstantiated. A finding that the complaint is Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. No deficiencies cited.

An exit interview conducted, and report was reviewed with Director Maurice Agnes, who was provided a copy of this report, Licensee Rights (LIC 9098) and notice of site visit (LIC 9213). The notice of site visit must remain posted for 30 days. LPA observed the form LIC 9213 posted on the front lobby parent board.

SUPERVISOR'S NAME: Tulam Vu	TELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: JoAnn R Legaspi	TELEPHONE: (619) 767-2239
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2023

LIC9099 (FAS) - (06/04)

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