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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376700828
Report Date: 08/09/2023
Date Signed: 08/09/2023 12:01:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2023 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230802090226
FACILITY NAME:DISCOVERY ISLE CHILD DEVELOPMENT CENTERFACILITY NUMBER:
376700828
ADMINISTRATOR:MEGAN ECKRETFACILITY TYPE:
850
ADDRESS:3791 OCEANIC WAYTELEPHONE:
(760) 433-3911
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:130CENSUS: 90DATE:
08/09/2023
UNANNOUNCEDTIME BEGAN:
09:36 AM
MET WITH:Megan EckertTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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9
Staff do not properly maintain the facility
Staff did not discard expired food
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of intitating a 10-day complaint investigation on the above-referenced allegations. LPA met with Director Megan Eckert. LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA discussed with Director the conclusion of the complaint investigation.
On August 2, 2023, a complaint was received alleging facility staff do not properly maintain the facility and staff did not discard expired food. Photos were provided from the complainant, showing the inside of the fridge where the childrens food was being kept. LPA Messerschmidt conducted pertinent interviews with the Director and staff and was able to corroborate thess allegations. Based on interviews and observation, the fridges are unsanitary and not cleaned regularly for food to be stored in. It was also disclosed that there have been times where the staff received expired food items or spoiled milk. It was stated that when the milk is out during breakfast it sits on the counter, not on ice and then placed back into fridge when the staff are able to get it to the fridge.
(Continued on LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely MesserschmidtTELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20230802090226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: DISCOVERY ISLE CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700828
VISIT DATE: 08/09/2023
NARRATIVE
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Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is enough evidence to prove that the alleged violations did occur. Therefore, the allegations are SUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Megan Eckert, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely MesserschmidtTELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2023 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230802090226

FACILITY NAME:DISCOVERY ISLE CHILD DEVELOPMENT CENTERFACILITY NUMBER:
376700828
ADMINISTRATOR:MEGAN ECKRETFACILITY TYPE:
850
ADDRESS:3791 OCEANIC WAYTELEPHONE:
(760) 433-3911
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:107CENSUS: 90DATE:
08/09/2023
UNANNOUNCEDTIME BEGAN:
09:36 AM
MET WITH:Megan EckertTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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2
3
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5
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9
Staff are smoking at the facility
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of intitating a 10-day complaint investigation on the above-referenced allegations. LPA met with Director Megan Eckert. LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA discussed with Director the conclusion of the complaint investigation.

On August 2, 2023, a complaint was received alleging facility staff are smoking at the facility. LPA Messerschmidt conducted pertinent interviews with the Director and staff and was not able to corroborate this allegation. Based on interviews , staff smoke only in the church parking lot, never on school premises. It was disclosed that when the staff member returns from lunch the cigarette smoke is strong enough to be smelt and lingers in the bathroom after use. LPA toured facility and based on observation did not find any evidence of potential smoking.

See LIC809C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely MesserschmidtTELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20230802090226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: DISCOVERY ISLE CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700828
VISIT DATE: 08/09/2023
NARRATIVE
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Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Megan Eckert, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely MesserschmidtTELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20230802090226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: DISCOVERY ISLE CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 376700828
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/09/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/18/2023
Section Cited
CCR
101238(a)
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101238 Buildings and Grounds
(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.

This was not met as evidenced by,
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Director agrees to provide LPA with a written Plan of Correction typed up alongside a Memo for her staff with the plan to maintain cleanliness and sanitary conditions of all fridges. Director also agrees to submit by email photos of all fridges cleaned to LPA by 8/18/23 by
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Based on observation and interviews the fridge is not maintained to be clean or sanitary for the food that is being served to the children. This is a potential risk to the health and safety of children in care.
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4pm. Director states that moving forward they will do a wipe down of all fridges every other Monday when they receive their food order. A template will be created for proof of cleaning and who completed it.
Type B
08/18/2023
Section Cited
CCR
101227(a)(1)
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Food Services: (a)In child care centers providing meals to children, the following shall apply:(1)All food shall be safe and of the quality and in the quantity necessary to meet the needs of the children. All food shall be selected, stored, prepared and served in a safe and healthful manner.
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Director agrees to provide LPA with a written Plan of Correction when it comes to delivering and picking up food to ensure nothing is expired or spoiled. This process will be completed by the admin team on daily basis. Director agrees to submit by email to LPA by 8/18/23 by 4pm.
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This was not met as evidenced by,
based on interviews it was stated that there have been times where food was either expired or spoiled prior to the expiration date. This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Carlos MartinezTELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely MesserschmidtTELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5