376701002-4-2-2021-10-CC-DPAR-BZWUF8-20210409153214

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701002
Report Date: 04/02/2021
Date Signed: 04/02/2021 10:16:49 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2020 and conducted by Evaluator Lakesha Edwards

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20200909084002

FACILITY NAME:	CHILDREN'S PARADISE INC.- SCHOOL AGE		FACILITY NUMBER:	376701002
ADMINISTRATOR:	JAMIE PORTER		FACILITY TYPE:	840
ADDRESS:	986 W EL NORTE PKWY		TELEPHONE:	(760) 480-1300
CITY:	ESCONDIDO	STATE: CA	ZIP CODE:	92026
CAPACITY:	30	CENSUS: 17	DATE:	04/02/2021
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Jasmine Reaves-Manager		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

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Facility staff speaks inappropriately to children in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) LaKesha Edwards conducted an unannounced tele-inspection to the
facility to deliver the findings of the above complaint allegation. LPA spoke with the Manager Jasmine Reaves. LPA took census. An initial tele-visit was conducted on 9/15/2020. It was alleged that facility staff speaks inappropriately to children in care.

LPA conducted interviews with four staff, four parents of children in care and three daycare children. From interviews with staff, all of the staff members stated they had witnessed or observed another staff member using a certain tone with the children and describing it as not so nice or mean, unprofessional or just off from dealing with children in care. This included one staff member who admitted that their tone is loud and can come off as not so nice.

In interviewing all four parents, each parent stated they all had observed or witnessed a staff member speaking very loud with the children in care and having a rude demeanor.

Continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Dawn Parker	TELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: Lakesha Edwards	TELEPHONE: (951) 970-4412
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20200909084002

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S PARADISE INC.- SCHOOL AGE	FACILITY NUMBER: 376701002
	VISIT DATE: 04/02/2021

NARRATIVE

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LPA also interviewed three children and each child stated they do remember a staff member speaking loud to the children and sometimes saying mean things but did not remember specifically what was said.

Based upon my interviews with staff, parents and the children in care, it could not be verified what was specifically said by the staff member. It has been determined that the tone of voice and demeanor of the staff member is considered too loud or aggressive. This conduct caused the children to feel upset, embarrassed, sad, mad, and jumpy.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A copy of this report will be emailed to the Manager, Jasmine Reaves. A return email acknowledging the receipt of this report will be used in lieu of a signature due to the COVID-19 pandemic.

Due to the COVID-19 State of Emergency, this report was completed via Tele-Inspections Report Delivery Instructions.

SUPERVISOR'S NAME: Dawn Parker	TELEPHONE: (951) 320-2101
LICENSING EVALUATOR NAME: Lakesha Edwards	TELEPHONE: (951) 970-4412
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2021

LIC9099 (FAS) - (06/04)

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