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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701085
Report Date: 08/06/2021
Date Signed: 08/06/2021 12:42:38 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2021 and conducted by Evaluator Keturah Lane
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20210730100743
FACILITY NAME:RIDGE CITY PRESCHOOL & DAYCAREFACILITY NUMBER:
376701085
ADMINISTRATOR:BREE ZUELZKEFACILITY TYPE:
850
ADDRESS:6866 LINDA VISTA ROADTELEPHONE:
(858) 277-1442
CITY:SAN DIEGOSTATE: CAZIP CODE:
92111
CAPACITY:47CENSUS: 29DATE:
08/06/2021
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Kelly BryantTIME COMPLETED:
12:55 PM
ALLEGATION(S):
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Staff do not comply with all terms and conditions set forth in the admission agreement
INVESTIGATION FINDINGS:
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On 8/6/21 at 9:10 AM, Licensing Program Analysts (LPAs) Keturah Lane and Patrick Ma conducted an unannounced complaint inspection in reference to the above allegation at the facility. LPAs met with Director-in-Training (DIT), Gloria Hughes and qualified teacher “in charge” Kelly Bryant and toured the facility. Total census is 29 children. All staff are cleared and associated to facility.

During tour, LPAs observed appropriate ratios and capacity. LPAs interviewed DIT and Lead Teacher Kelly Bryant and reviewed children’s records. LPAs requested children’s roster (LIC9040), updated enrollment agreement and parent handbook and obtained requested documents.

LPAs reviewed the most current enrollment agreement and parent handbook. Based upon staff members interviews and record review, there is a preponderance of evidence to indicate that Licensee did not follow the admission agreement signed by parents. (cotinued on LIC9099-C...)
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Monica CuddyTELEPHONE: (619) 767-2249
LICENSING EVALUATOR NAME: Keturah LaneTELEPHONE: (619) 767-2223
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 51-CC-20210730100743
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: RIDGE CITY PRESCHOOL & DAYCARE
FACILITY NUMBER: 376701085
VISIT DATE: 08/06/2021
NARRATIVE
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Therefore, the allegation that staff do not comply with all terms and conditions set forth in the admission agreement, the allegation is SUBSTANTIATED. Pursuant to Title 22 of the CA Code of Regulations, the following Type B deficiency was cited (refer to LIC 9099-D).

An exit interview was conducted with the Lead Teacher Kelly Bryant and DIT Gloria Hughes. A Notice of Site Visit (LIC9213) and appeal rights (LIC9058) were provided along with the report (LIC9099, LIC9099-C, LIC9099-D) and signature on this form acknowledges receipt of these rights. LPAs observed Notice of Site Visit being posted. Notice of Site Visit must remain posted at the facility for 30 days.
SUPERVISOR'S NAME: Monica CuddyTELEPHONE: (619) 767-2249
LICENSING EVALUATOR NAME: Keturah LaneTELEPHONE: (619) 767-2223
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 51-CC-20210730100743
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: RIDGE CITY PRESCHOOL & DAYCARE
FACILITY NUMBER: 376701085
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/06/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/13/2021
Section Cited
CCR
101219(d)
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101219(d) Admission Agreements
(d) Modifications to the original admission agreement shall be made whenever circumstances covered in the agreement change, and shall be dated and signed by the persons specified in (c) above. This requirement was not met as evidenced by...
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Licensee will provide updated enrollment agreement or addendum with correct hours of operation and a statement that all parents were provided the updated agreement by 8/13/21 via e-mail to LPA Lane.
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Based upon LPAs’ observations, record reviews and interviews with staff members the enrollment agreement had not been updated with the current operating hours which poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Monica CuddyTELEPHONE: (619) 767-2249
LICENSING EVALUATOR NAME: Keturah LaneTELEPHONE: (619) 767-2223
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2021 and conducted by Evaluator Keturah Lane
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20210730100743

FACILITY NAME:RIDGE CITY PRESCHOOL & DAYCAREFACILITY NUMBER:
376701085
ADMINISTRATOR:BREE ZUELZKEFACILITY TYPE:
850
ADDRESS:6866 LINDA VISTA ROADTELEPHONE:
(858) 277-1442
CITY:SAN DIEGOSTATE: CAZIP CODE:
92111
CAPACITY:47CENSUS: 29DATE:
08/06/2021
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Kelly BryantTIME COMPLETED:
12:55 PM
ALLEGATION(S):
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Staff do not wear face coverings while children are in care.
INVESTIGATION FINDINGS:
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On 8/6/21 at 9:10 AM, Licensing Program Analyst (LPAs) Keturah Lane and Patrick Ma conducted an unannounced complaint inspection in reference to the above allegations at the facility. LPAs met with Director-in-Training (DIT), Gloria Hughes and qualified teacher “in charge” Kelly Bryant and toured the facility. Total census is 29 children. All staff is cleared and associated to facility.

LPAs observed that some of the staff were wearing masks indoors and others were not. LPAs spoke with Kelly Bryant and DIT and it appears there was a misunderstanding of the current guidelines. Licensee now understands masks should be worn indoors and technical assistance was provided. The Department fully investigated the above allegation and obtained information from facility records, observation and staff interviews. It was found that although the allegation may have happened or is valid, there was not a preponderance of evidence to prove that staff were not wearing masks intentionally. (contined on LIC9099C...)
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Monica CuddyTELEPHONE: (619) 767-2249
LICENSING EVALUATOR NAME: Keturah LaneTELEPHONE: (619) 767-2223
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 51-CC-20210730100743
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: RIDGE CITY PRESCHOOL & DAYCARE
FACILITY NUMBER: 376701085
VISIT DATE: 08/06/2021
NARRATIVE
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Therefore, it was determined that this allegation is UNSUBSTANTIATED and staff members were provided technical assistance.

An exit interview was conducted with the Lead Teacher Kelly Bryant and DIT. A Notice of Site Visit (LIC9213) and appeal rights (LIC9058) were provided to Director along with report (LIC9099, LIC9099-C) and signature on his form acknowledges receipt of these rights. LPAs observed Notice of Site Visit being posted. Notice of Site Visit must remain posted at the facility for 30 days.
SUPERVISOR'S NAME: Monica CuddyTELEPHONE: (619) 767-2249
LICENSING EVALUATOR NAME: Keturah LaneTELEPHONE: (619) 767-2223
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5