376701172-7-28-2023-10-CC-CMAZ-CVFNL6-20230907103300

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701172
Report Date: 07/28/2023
Date Signed: 07/28/2023 09:28:50 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/28/2023 and conducted by Evaluator Keely Messerschmidt

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20230628124540

FACILITY NAME:	SWEET BUSY BEES		FACILITY NUMBER:	376701172
ADMINISTRATOR:	LYDIA A. CABALLERO		FACILITY TYPE:	850
ADDRESS:	1833 OCEANSIDE BLVD., STE. B.		TELEPHONE:	(760) 721-6358
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92054
CAPACITY:	50	CENSUS: 25	DATE:	07/28/2023
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Lydia Caballero		TIME COMPLETED:	09:35 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Licensee did not ensure license number was included on all advertisements

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Director Lydia Caballero. LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA discussed with Director the conclusion of the complaint investigation.

On June 28th, 2023, Community Care Licensing (CCL) received a complaint alleging that the licensee did not ensure license number was included on all advertisements. In regard to the allegation, LPA Messerschmidt reviewed facility website confirming that the license number was not available to view. LPA conducted pertinent interviews with the Director and staff, and it was stated that they were not aware that this was required. During the visit, the Director immediately updated their website and pulled all business cards to add license number by hand.

See LIC9099-C

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely Messerschmidt	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 10-CC-20230628124540

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: SWEET BUSY BEES	FACILITY NUMBER: 376701172
	VISIT DATE: 07/28/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is enough evidence to prove that the alleged violations did occur. Therefore, the allegations are SUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Lydia Caballero, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely Messerschmidt	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/28/2023 and conducted by Evaluator Keely Messerschmidt

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20230628124540

FACILITY NAME:	SWEET BUSY BEES		FACILITY NUMBER:	376701172
ADMINISTRATOR:	LYDIA A. CABALLERO		FACILITY TYPE:	850
ADDRESS:	1833 OCEANSIDE BLVD., STE. B.		TELEPHONE:	(760) 721-6358
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92054
CAPACITY:	50	CENSUS:	DATE:	07/28/2023
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Lydia Caballero		TIME COMPLETED:	09:35 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff are operating out of ratio

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Director Lydia Caballero. LPA toured the facility, conducted census, and verified facility staff and children enrollment. LPA discussed with Director the conclusion of the complaint investigation.

On June 28th, 2023, Community Care Licensing (CCL) received a complaint alleging that staff are operating out of ratio. In regard to the allegation, LPA Messerschmidt conducted pertinent interviews with the Director, staff and other parties involved but was unable to corroborate allegation. Based on staff interviews, it was revealed that due to their low enrollment numbers they always have plenty of staff to ensure they never go out of ratio.

See LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely Messerschmidt	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 5

Control Number 10-CC-20230628124540

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: SWEET BUSY BEES	FACILITY NUMBER: 376701172
	VISIT DATE: 07/28/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Lydia Caballero, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely Messerschmidt	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2023

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 10-CC-20230628124540

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: SWEET BUSY BEES	FACILITY NUMBER: 376701172
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/28/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 07/17/2023 Section Cited CCR 101162(a)(1)	1 2 3 4 5 6 7	Advertisements and License Number: (a) No person or legal entity shall advertise or represent itself as a licensed child care center without first obtaining a current valid license from the Department.	1 2 3 4 5 6 7	Director updated website while LPA was present during inspection. Director also stated that she would pull all business cards and add license number by hand, and ensure all future business cards and advertisements are in compliance with Title 22 Regulation and in accordance to Health and Saftey Code.
	8 9 10 11 12 13 14	(1)Licensees shall reveal each child care center license number in all advertisements in accordance with Health and Safety Code Section 1596.861.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Carlos Martinez	TELEPHONE: 9517824950(951) 217-5452
LICENSING EVALUATOR NAME: Keely Messerschmidt	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2023

LIC9099 (FAS) - (06/04)

Page: 5 of 5