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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701184
Report Date: 03/08/2022
Date Signed: 03/08/2022 11:07:49 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/07/2022 and conducted by Evaluator Joelle Redding
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20220107080416
FACILITY NAME:AKA HEAD START - REDWOODFACILITY NUMBER:
376701184
ADMINISTRATOR:SHERLYNN BANASFACILITY TYPE:
850
ADDRESS:533 SOUTH FIRST STREETTELEPHONE:
(619) 579-0366
CITY:EL CAJONSTATE: CAZIP CODE:
92019
CAPACITY:70CENSUS: 29DATE:
03/08/2022
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Director Sherlynn BanasTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Facility staff did not make cleaning solutions inaccessible to children.
Facility staff did not prevent children from engaging in a physical altercation.
Facility staff yells at children in care.
INVESTIGATION FINDINGS:
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On 3/8/2022 @ 9:45 a.m., Licensing Program Analysts, Joelle Redding and Annette Sutherland made an unannounced visit to continue investigation into the above-referenced allegations.

During this visit, additional interviews were conducted and files were reviewed. Based on the information obtained from interviews, file reviews and observation of facility operation, the above-referenced allegations cannot be conclusively proven or disproven. Therefore, they are considered Unsubstantiated. A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.


NOTICE OF SITE VISIT WAS GIVEN AND WILL REMAIN POSTED FOR 30 DAYS. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Renesha PackTELEPHONE: (619) 767-2155
LICENSING EVALUATOR NAME: Joelle ReddingTELEPHONE: (619) 767-2222
LICENSING EVALUATOR SIGNATURE:

DATE: 03/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/08/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/07/2022 and conducted by Evaluator Joelle Redding
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20220107080416

FACILITY NAME:AKA HEAD START - REDWOODFACILITY NUMBER:
376701184
ADMINISTRATOR:SHERLYNN BANASFACILITY TYPE:
850
ADDRESS:533 SOUTH FIRST STREETTELEPHONE:
(619) 579-0366
CITY:EL CAJONSTATE: CAZIP CODE:
92019
CAPACITY:70CENSUS: 29DATE:
03/08/2022
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Director Sheriynn BanasTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Facility staff sprayed water on a child.
INVESTIGATION FINDINGS:
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On 3/8/2022 @ 9:45 a.m., Licensing Program Analysts, Joelle Redding and Annette Sutherland, made an unannounced visit to continue investigation into the above referenced allegation.

During this visit, additional interviews were conducted and files were reviewed. Based on the information obtained during interviews, a staff member did spray a day care child in the face with a water bottle on at least one occasion. The preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED, A Type A deficiency under California Code of Regulations, (Title 22, Division 12 & Chapter number) is being cited on the attached LIC 9099D.


NOTICE OF SITE VISIT WAS GIVEN AND WILL REMAIN POSTED FOR 30 DAYS. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Renesha PackTELEPHONE: (619) 767-2155
LICENSING EVALUATOR NAME: Joelle ReddingTELEPHONE: (619) 767-2222
LICENSING EVALUATOR SIGNATURE:

DATE: 03/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/08/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 51-CC-20220107080416
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: AKA HEAD START - REDWOOD
FACILITY NUMBER: 376701184
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/08/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/09/2022
Section Cited
CCR
101223(a)(1)
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Personal Rights. (a)The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.

This requirement was not met as evidenced by:
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Director states that the staff member in question was spoken to after Licensing's visit on 1/25/22 and admitted spraying a day care child in the face with a water bottle. Director let staff go that day. A meeting with regard to health and safety with the staff followed. This information is in their handbook. A formal staff meeting was conducted virtually on Friday
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Based on interviews, a staff member sprayed a day care child in the face with a water bottle on at least one occasion. This is an immediate hazard to the health and safety of children in care.
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March 4th. A copy of the roster and agenda will be sent to Licensing by 3/9/22 as proof of correction.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Renesha PackTELEPHONE: (619) 767-2155
LICENSING EVALUATOR NAME: Joelle ReddingTELEPHONE: (619) 767-2222
LICENSING EVALUATOR SIGNATURE:

DATE: 03/08/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/08/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 51-CC-20220107080416
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: AKA HEAD START - REDWOOD
FACILITY NUMBER: 376701184
VISIT DATE: 03/08/2022
NARRATIVE
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LPAs Joelle Redding and Annette Sutherland informed Director Sherlynn Banas that this report dated 3/8/2022 documents a Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPAs informed the licensee Director to provide a copy of this licensing report dated 3/8/2022 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

SUPERVISOR'S NAME: Renesha PackTELEPHONE: (619) 767-2155
LICENSING EVALUATOR NAME: Joelle ReddingTELEPHONE: (619) 767-2222
LICENSING EVALUATOR SIGNATURE:

DATE: 03/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/08/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4