376701225-12-11-2019-51-CC-JCAO-BJXQR2-20191217112310

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701225
Report Date: 12/11/2019
Date Signed: 12/11/2019 04:10:51 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/23/2019 and conducted by Evaluator Armando Locano

PUBLIC

COMPLAINT CONTROL NUMBER: 51-CC-20190923123157

FACILITY NAME:	CHILDREN'S CHOICE		FACILITY NUMBER:	376701225
ADMINISTRATOR:	JENNIFER GRAWVUNDER		FACILITY TYPE:	840
ADDRESS:	8824 COTTONWOOD AVE		TELEPHONE:	(619) 457-0381
CITY:	SANTEE	STATE: CA	ZIP CODE:	92071
CAPACITY:	14	CENSUS: 10	DATE:	12/11/2019
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Victoria Washington		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Daycare driver dropped daycare child at wrong location.

Daycare driver refused to pick up daycare child as agreed.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

LPA A Locano completed un-announced complaint investigation visit to the facility today, to deliver final findings on allegations listed above, stating daycare driver dropped daycare child at wrong location and daycare driver refused to pick up daycare child as agreed. LPA met with Director Victoria Washington, to delivered final findings on allegations as follows: Regarding allegation of daycare driver dropping daycare child at wrong location, Director and staff state that child was never dropped off at the wrong location or school. Per complete review of all information which included visit to the facility, interviews with staff, children, contact with daycare driver, parents and review of sign in and out sheets and van run, documenting name of school and time where children are dropped off at school and picked up by daycare driver, there was no evidence to completely prove or completely disprove that driver dropped off the child at the wrong location and picked child up and dropped off at correct location. As such, although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED, no violations issued to facility at this time. Continued on next page…

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Joe Carrasco	TELEPHONE: (619) 767-2243
LICENSING EVALUATOR NAME: Armando Locano	TELEPHONE: (619) 767-2221
LICENSING EVALUATOR SIGNATURE:	DATE: 12/11/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 51-CC-20190923123157

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S CHOICE	FACILITY NUMBER: 376701225
	VISIT DATE: 12/11/2019

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Continued from previous page…

Final findings determined to be unsubstantiated. Director was provided a copy of appeal rights (LIC 9058 12/15) and signature on this form acknowledges receipt of these rights.

Regarding allegation of daycare driver refusing to pick up daycare child as agreed, per complete review of all information which included visit to the facility, interviews with staff, children, contact with daycare driver, parents and review of sign in and out sheets and van run, documenting name of school and time where children are dropped off at school and picked up by daycare driver, there was no concrete documentation to corroborate or disprove the allegation. Director and school staff stated that parent had been informed verbally and agreed before the date in question, that school would not be caring or transporting the child to and from school however, nothing was provided to parent in writing. Additionally, even though it was verified parent did not sign the child in on date in question, parent stated that she had not been informed child would not be picked up and there was no written proof to verify or disprove parent had been informed verbally. As such, although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED, no violations issued to facility at this time. Final findings determined to be unsubstantiated. Director was provided a copy of appeal rights (LIC 9058 12/15) and signature on this form acknowledges receipt of these rights. LPA provided copy of LIC 9213, “Notice of Site Visit,” and observed posting of notice during visit.

SUPERVISOR'S NAME: Joe Carrasco	TELEPHONE: (619) 767-2243
LICENSING EVALUATOR NAME: Armando Locano	TELEPHONE: (619) 767-2221
LICENSING EVALUATOR SIGNATURE:	DATE: 12/11/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2019

LIC9099 (FAS) - (06/04)

Page: 2 of 2