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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701227
Report Date: 10/27/2020
Date Signed: 10/27/2020 01:22:24 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/24/2020 and conducted by Evaluator Nancy Diaz
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20200824105328
FACILITY NAME:CHILDREN'S CHOICE ACADEMYFACILITY NUMBER:
376701227
ADMINISTRATOR:SHANNON SPENCERFACILITY TYPE:
840
ADDRESS:12464 WOODSIDE AVENUETELEPHONE:
(619) 561-8880
CITY:LAKESIDESTATE: CAZIP CODE:
92040
CAPACITY:24CENSUS: 21DATE:
10/27/2020
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Shannon SpencerTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Personal rights.
INVESTIGATION FINDINGS:
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On 10/27/2020 at 12:45PM, Licensing Program Analyst (LPA) Nancy Diaz conducted an unannounced complaint tele-inspection. This tele-inspection was conducted via Zoom meeting due to COVID-19 pandemic restrictions. The purpose of this tele-inspection was to deliver the findings to the above allegation. LPA met with Shannon Spencer, Site Director. A brief tour of the facility was conducted. Observed present today were 21 children and staff Lori Root and Sheila Muriel.
It was alleged that staff yelled at a child and told him to put his head down because she was done with him. This was corroborated by a witness' accounts.
Based on LPAs' interviews and evidence gathered, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1) is being cited on the attached LIC 9099D. Type B deficiency citation if not corrected poses a potential risk to the health, safety or personal rights of children in care.
A copy of this report will be sent via email to the director. LPA requested that a signed report be returned to the LPA within 24 hours.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Tashima DanielTELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Nancy DiazTELEPHONE: (619) 767-2207
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 51-CC-20200824105328
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S CHOICE ACADEMY
FACILITY NUMBER: 376701227
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/27/2020
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
10/27/2020
Section Cited
CCR
101223(a)(3)
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PERSONAL RIGHTS.
To be free from corporal or unusual punishment, ...humiliation, intimidation, ... threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living...
This requirement was not met as evidenced by a witness' account wherein a staff yelled and told a child to put his head down because she was done with him.
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Mrs. Spencer will have school-age staff review videos on line (CCLD.CA.GOV) that talks about "Supervising children in Child Care Centers" and "Personal rights in Child Care". Staff will write a synopsis of what they learned from the videos and submit to the LPA by Nov 4, 2020.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Tashima DanielTELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Nancy DiazTELEPHONE: (619) 767-2207
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2020
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2020
LIC9099 (FAS) - (06/04)
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