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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701227
Report Date: 03/19/2025
Date Signed: 03/19/2025 04:38:13 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2025 and conducted by Evaluator Nancy Diaz
COMPLAINT CONTROL NUMBER: 51-CC-20250317134735
FACILITY NAME:CHILDREN'S CHOICE ACADEMYFACILITY NUMBER:
376701227
ADMINISTRATOR:SHANNON SPENCERFACILITY TYPE:
840
ADDRESS:12464 WOODSIDE AVENUETELEPHONE:
(619) 561-8880
CITY:LAKESIDESTATE: CAZIP CODE:
92040
CAPACITY:24CENSUS: 19DATE:
03/19/2025
UNANNOUNCEDTIME BEGAN:
02:01 PM
MET WITH:Amber GuttierezTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff did not ensure the facility was not over capacity.
INVESTIGATION FINDINGS:
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On 3/19/2025, Licensing Program Analysts (LPAs) Nancy Diaz and Jody Dye conducted an unannounced inspection in reference to an allegation that the facility was over capacity. LPAs met and toured the classrooms with Amber Guttierez, Site Director. Observed present today were 19 school-age children with staff John Bacarti, Savannah Moreno and Nicole Howell.
LPAs interviewed staff today. Information gathered today indicated that the school-age room was over capacity for approximately 10 times in the past year with approximately 25-26 children. Staff indicated that this happened during transition time when parents were picking up children in the afternoon. Staff could not recall the exact dates that the school-age room was over capacity.
Exit interview was conducted with Amber Gutierrez. Report was reviewed and provided today. Appeal rights were also given. Notice of Site Visit shall be posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Nancy Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20250317134735
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S CHOICE ACADEMY
FACILITY NUMBER: 376701227
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/26/2025
Section Cited
CCR
101161
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LIMITATIONS ON CAPACITY,
A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.

This requirement was not met as evidenced by:
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Site Director stated that she will make sure that they stay within capacity at all times. If there is ever a question I will reach out to my area director. Ms. Gutierrez will submit this plan in writing no later than 3/26/2025,
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Based on interviews, the school-age room was over capacity for approximately 10 days in the past year. Staff could not recall the days that the room was over capacity.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Nancy Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
LIC9099 (FAS) - (06/04)
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