376701245-2-25-2025-10-CC-DMUN-DEJUFB-20250307143225

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701245
Report Date: 02/25/2025
Date Signed: 02/25/2025 01:44:27 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2025 and conducted by Evaluator Keely Messerschmidt

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250129141832

FACILITY NAME:	OCEANSIDE SHINING STARS INFANT CENTER		FACILITY NUMBER:	376701245
ADMINISTRATOR:	ELIZABETH ARROYO		FACILITY TYPE:	830
ADDRESS:	1122 SOUTH COAST HIGHWAY		TELEPHONE:	(760) 435-0713
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92054
CAPACITY:	16	CENSUS:	DATE:	02/25/2025
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Taylee Spurlin		TIME COMPLETED:	01:50 PM

ALLEGATION(S):

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Child is served food the child is allergic too
Facility is not operating within ratio

INVESTIGATION FINDINGS:

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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Director Taylee Spurlin, informing her of the reason for todays visit. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On January 29th, 2025, Community Care Licensing (CCL) received a complaint alleging that child is served food the child is allergic too and that facility is not operating within ratio. LPA interviewed 7 staff as well as additional confidential witnesses.

See LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Deborah Mullen	TELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Keely Messerschmidt	TELEPHONE: (951) 781-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 02/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20250129141832

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: OCEANSIDE SHINING STARS INFANT CENTER	FACILITY NUMBER: 376701245
	VISIT DATE: 02/25/2025

NARRATIVE

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Based on interviews conducted regarding allegation that child is served food the child is allergic too, it was disclosed by 7 out of 7 staff that facility has an allergy list posted in classrooms and kitchen and provides substitutions for C1. It was also stated that meals are provided on a separate tray and labeled with C1s name. Staff also stated that they input meals in their Brightwheel App as a group and then go back in to modify for C1 if needed and that a few times they didn't get to it but fixed it at a later time showing what C1 was actually given. Based on record review, LPA reviewed Brightwheel messages between facility staff and parent regarding what is documented for meals and any corrections or clarifications for that day in question as well as the Allergy List with C1s allergy.

Lastly, based on interviews conducted for allegation that facility is not operating within ratio, it was disclosed by 7 out of 7 staff that classrooms are never out of ratio. It was stated that they will use the cook or Director to step into the classroom if needed. Based on record review, LPA observed days where C1 was sent home sick that the classrooms were fully staffed and in ratio throughout the day. LPA reviewed multiple days confirming staff clock in times and child enrollment, verifying that facility was not only fully staffed but over staffed.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Taylee Spurlin, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.

SUPERVISOR'S NAME: Deborah Mullen	TELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Keely Messerschmidt	TELEPHONE: (951) 781-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 02/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025

LIC9099 (FAS) - (06/04)

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