376701276-2-7-2020-10-CC-TSAL-BLYT5Y-20200220132618

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701276
Report Date: 02/07/2020
Date Signed: 02/07/2020 09:43:09 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2019 and conducted by Evaluator Alaina Wilburn

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20191011091239

FACILITY NAME:	HAPPY TIMES CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	376701276
ADMINISTRATOR:	BELEN ESTEBAN		FACILITY TYPE:	830
ADDRESS:	755 CIVIC CENTER DRIVE		TELEPHONE:	(760) 295-9475
CITY:	VISTA	STATE: CA	ZIP CODE:	92084
CAPACITY:	22	CENSUS: 7	DATE:	02/07/2020
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Belen Esteban		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Staff handling day care child in a rough manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alaina Wilburn conducted an unannounced complaint visit. LPA met with Director Belen Esteban, to deliver the findings on the above mentioned allegation.

Interviews conducted with Staff and pertinent parties.
Investigation revealed the following: On October 4th, Child #1's (C1) Parent arrived at the school to pick up 3 children. All of the facility classrooms have half door panels, so the bottom part can be closed with the top part remaining open. Upon arrival to C1's classroom, she looked into the room and observed C1 with a toy xylophone in hand and the stick part in the child's mouth. There was Staff #1 (S1) and 3 small children present. The Staffs back was to the door, and the Parent observed S1 grab the child hand and aggressively yank the stick out of C1's mouth. LPA was unable to interview Staff #1, as she no longer works at the school, and there was no forwarding information provided. While there were no other witnesses present, LPA interviewed other facility staff. Two of the staff informed LPA of incidents, where they observed S1 act in an aggressive manner with children.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Telma Sandoval	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Alaina Wilburn	TELEPHONE: (951) 255-9024
LICENSING EVALUATOR SIGNATURE:	DATE: 02/07/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20191011091239

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: HAPPY TIMES CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 376701276
	VISIT DATE: 02/07/2020

NARRATIVE

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Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED.

See LIC9099D for cited deficiency. Appeal rights discussed and a copy of this report was provided to the Director on this date.

A NOTICE OF SITE VISIT WAS ISSUED AND LPA VERIFIED THAT IT WAS POSTED IN A PROMINENT LOCATION AT THE FACILITY BEFORE LEAVING. THE LICENSEE UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS

SUPERVISOR'S NAME: Telma Sandoval	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Alaina Wilburn	TELEPHONE: (951) 255-9024
LICENSING EVALUATOR SIGNATURE:	DATE: 02/07/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2020

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20191011091239

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: HAPPY TIMES CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 376701276
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 02/07/2020

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 02/28/2020 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	Personal Rights (a)(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.	1 2 3 4 5 6 7	Director advised the facility will now review personal rights and parents rights with new employees. Shortly after incident, a staff meeting was held on 10/24/19, and there was an overview of personal and parents rights with all employees. In addition, employees will receive a parent handbook in there orientation packet.
	8 9 10 11 12 13 14	The requirement is not met as evidenced by: On October 4, 2019, Child #1 was playing with a toy xylophone and placed the stick in their mouth. C1's parent arrived for pick up and observed the Staff grab the child's hand and aggressively yank the stick out of the child's mouth.	8 9 10 11 12 13 14
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	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Telma Sandoval	TELEPHONE: (951) 782-4950
LICENSING EVALUATOR NAME: Alaina Wilburn	TELEPHONE: (951) 255-9024
LICENSING EVALUATOR SIGNATURE:	DATE: 02/07/2020

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2020

LIC9099 (FAS) - (06/04)

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