376701291-4-6-2023-20-CC-TVUU-CQW3BV-20230414180656

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701291
Report Date: 04/06/2023
Date Signed: 04/06/2023 10:24:20 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2023 and conducted by Evaluator Gloria Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20230117165033

FACILITY NAME:	KID VENTURES EASTLAKE PRESCHOOL		FACILITY NUMBER:	376701291
ADMINISTRATOR:	NORMA CHANG		FACILITY TYPE:	850
ADDRESS:	851 SHOWROOM PLACE, SUITE 101		TELEPHONE:	(619) 730-4020
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91914
CAPACITY:	30	CENSUS: 26	DATE:	04/06/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Norma Chang		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Day care child sustained multiple bruises while in care.
Facility staff did not follow reporting requirements.
Facility staff did not meet day care child's hygiene needs.
Facility staff did not allow parent to observe the facility classroom.
Facility staff forced day care child to sit on their laps.

INVESTIGATION FINDINGS:

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On April 6, 2023 at 9:00 am, Licensing Program Analyst (LPA), Gloria Gonzalez conducted a complaint inspection to deliver findings and met with Director, Norma Chang regarding the above allegations. LPA advised the Director of the purpose of the inspection and conducted a tour of the facility. There were 26 daycare children and 4 staff members present during the inspection.

During the course of this investigation, interviews were conducted with the Director, staff members, daycare children, daycare parents, and records reviewed. Director states incidents, that they are aware of, are reported. Director states that all incidents are reported to parents and to Licensing if required. Director states that children are cleaned, and diapers are changed on a regular basis and cleaning supplies are available throughout the center. Director states parents are allowed to enter the facility and classrooms if they request to do so. Director states that children are not forced to do anything against their will.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Tulam Vu	TELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: Gloria Gonzalez	TELEPHONE: (619) 767-2238
LICENSING EVALUATOR SIGNATURE:	DATE: 04/06/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20230117165033

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KID VENTURES EASTLAKE PRESCHOOL	FACILITY NUMBER: 376701291
	VISIT DATE: 04/06/2023

NARRATIVE

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Due to conflicting statements obtained and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the above allegations are found to be unsubstantiated. No deficiencies cited.

A copy of this report and appeal rights (LIC 9058) was provided to Director, Norma Chang. LPA observed Director, post LIC9213 – Notice of Site Visit and Director was advised this notice is to be posted for 30 days from today’s date. An exit interview was conducted with Director, Norma Chang.

SUPERVISOR'S NAME: Tulam Vu	TELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: Gloria Gonzalez	TELEPHONE: (619) 767-2238
LICENSING EVALUATOR SIGNATURE:	DATE: 04/06/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023

LIC9099 (FAS) - (06/04)

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