376701294-6-10-2019-20-CC-CRAS-BD4U75-20190613151918

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701294
Report Date: 06/10/2019
Date Signed: 06/10/2019 10:31:59 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2019 and conducted by Evaluator Armando Locano

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20190318162848

FACILITY NAME:	ST. JOHN'S HEAD START		FACILITY NUMBER:	376701294
ADMINISTRATOR:	NOEMI GARCIA		FACILITY TYPE:	850
ADDRESS:	760 1ST AVENUE		TELEPHONE:	(619) 869-8983
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91910
CAPACITY:	270	CENSUS: 24	DATE:	06/10/2019
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Noemi Garcia		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Facility staff failed to keep the facility free of rodents

Facility is malodorous

INVESTIGATION FINDINGS:

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LPA A Locano completed un-announced complaint investigation visit to the facility today, to deliver final findings on allegations listed above, where it was alleged facility staff failed to keep the facility free of rodents and facility being malodorous. LPA met with site director Noemi Garcia, to delivered final findings on allegations as follows: Regarding facility staff failing to keep the facility free of rodents; Per complete review of all information which included visit to the facility, tour of classrooms and storage areas, interviews with staff, children, contact with parents and review of documentation provided by facility for service provided by Pest Control company, addressing rodent issues prior to the commencement of school, there was no evidence to prove or completely disprove that rodent issues continued after the commencement of classes. It was confirmed there had been a mouse before school started and evidence shows facility took appropriate steps to resolve the issue however, based on this investigation, there was no evidence to prove the allegations or completely disprove the allegations. As such, although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED, no violations issued to facility at this time. Final findings determined to be unsubstantiated. Facility continues to contract with Pest Control services on a regular basis, to ensure no issues occur in the future. Continued on next page…

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Carolina Ramos	TELEPHONE: (619) 767-2206
LICENSING EVALUATOR NAME: Armando Locano	TELEPHONE: (619) 767-2221
LICENSING EVALUATOR SIGNATURE:	DATE: 06/10/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20190318162848

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: ST. JOHN'S HEAD START	FACILITY NUMBER: 376701294
	VISIT DATE: 06/10/2019

NARRATIVE

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Continued from previous page…

Regarding facility being malodorous; Per complete review of all information which included visit to the facility, tour of classrooms, common areas and storage areas, interviews with staff, children and contact with parents, there was no evidence to prove that facility was malodorous or had been malodorous in the past or completely disprove the allegation, even though there is no current evidence of malodor in the facility. As such, although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED, no violations issued to facility at this time. Final findings determined to be unsubstantiated.

SUPERVISOR'S NAME: Carolina Ramos	TELEPHONE: (619) 767-2206
LICENSING EVALUATOR NAME: Armando Locano	TELEPHONE: (619) 767-2221
LICENSING EVALUATOR SIGNATURE:	DATE: 06/10/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2019

LIC9099 (FAS) - (06/04)

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