376701300-11-15-2021-51-CC-MCUY-C8U2M4-20211116163031

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701300
Report Date: 11/15/2021
Date Signed: 11/15/2021 02:10:42 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2021 and conducted by Evaluator Keturah Lane

PUBLIC

COMPLAINT CONTROL NUMBER: 51-CC-20210818143103

FACILITY NAME:	BRIGHT BEGINNINGS LEARNING ACADEMY INFANT CENTER		FACILITY NUMBER:	376701300
ADMINISTRATOR:	MICHAELYN RAINNEY		FACILITY TYPE:	830
ADDRESS:	3219 CLAIREMONT MESA BOULEVARD		TELEPHONE:	(858) 886-7736
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92117
CAPACITY:	41	CENSUS: 14	DATE:	11/15/2021
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Therese Riffey		TIME COMPLETED:	02:20 PM

ALLEGATION(S):

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9

1. Staff refused to pick up crying infant
2. Outdoor activity space not free of hazards

INVESTIGATION FINDINGS:

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On 11/15/21 at 2:00 PM, Licensing Program Analyst (LPA) Keturah Lane conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegations. LPA Lane met with staff member Therese Riffey and toured the facility. Total census was 14 children.
The Department fully investigated the above allegations and obtained information from facility file review, photos, facility documents as well as from interviews with complainant, parents/guardians of enrolled & previously enrolled children, staff members and the Director. It was found that although the allegations may have happened or are valid, there was not a preponderance of evidence to prove that staff refused to pick up a crying infant or that the outdoor activity space was not free of hazards. Therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with staff member Therese Riffey. Notice of Site Visit (LIC9213) was given and must remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Monica Cuddy	TELEPHONE: (619) 767-2249
LICENSING EVALUATOR NAME: Keturah Lane	TELEPHONE: (619) 767-2223
LICENSING EVALUATOR SIGNATURE:	DATE: 11/15/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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