376701307-7-8-2019-09-CC-KWIS-BDZ3XX-20190711183905

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701307
Report Date: 07/08/2019
Date Signed: 07/08/2019 11:03:26 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2019 and conducted by Evaluator Laura Callahan

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20190506095632

FACILITY NAME:	MAAC HICKORY INFANT CENTER		FACILITY NUMBER:	376701307
ADMINISTRATOR:	JACQUELIN MARROU		FACILITY TYPE:	830
ADDRESS:	635 NORTH HICKORY STREET		TELEPHONE:	(760) 741-0541
CITY:	ESCONDIDO	STATE: CA	ZIP CODE:	92025
CAPACITY:	15	CENSUS: 0	DATE:	07/08/2019
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Jacquelin Marrou		TIME COMPLETED:	11:05 AM

ALLEGATION(S):

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1. Facility staff failed to ensure proper sanitation for children in care
2. Facility staff failed to notify parents of an outbreak in a timely manner.

INVESTIGATION FINDINGS:

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On this date and time, Licensing Program Analyst (LPA) Laura Callahan met with Director, Jacquelin Marrou and discussed the above allegations.

It was alleged that children in care are getting ill due to staff not properly sanitizing the infant classroom. It also alleged that recent outbreaks, such as pink eye and other viruses, are not being reported to the children's parents and/or authorized representatives.

On 05/15/19, LPA interviewed staff and obtained copies of facility records. During the interviews, staff stated that the infant classroom is cleaned and sanitized daily. They added that the tables and toys are sanitized throughout the day. Staff stated that there has not been any recent outbreaks. The Director stated that there has been isolated cases of different viruses, such as pink eye and mouth infections, but denies not notifying the parents. She stated that all parents and/or authorized representatives are informed in person and by flyers after an illness is discover so that an outbreak does not occur. (Cont. on LIC9099C) .

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Laura Callahan	TELEPHONE: (951) 204-4913
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20190506095632

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: MAAC HICKORY INFANT CENTER	FACILITY NUMBER: 376701307
	VISIT DATE: 07/08/2019

NARRATIVE

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LPA toured the facility and observed that the infant classroom is clean and contains cleaning/sanitizing materials. LPA reviewed facility records and observed records showing a couple of cases of pink eye and/or eye infections during the month of April 2019. LPA also observed two cases of head lice during the month of November 2018. Copies of flyers, "Exposure Notices", which were made available to all parents and/or authorized representatives, were also provided to LPA by the Director.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Director, Jacquelin Marrou, and Appeal Rights were explained. A copy of this report was provided to Ms. Marrou, and shall be made available for public review upon request for 3 years.

A Notice of Site Visit was posted and must remain posted for 30 days for public review.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Laura Callahan	TELEPHONE: (951) 204-4913
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2019

LIC9099 (FAS) - (06/04)

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