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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701341
Report Date: 12/02/2021
Date Signed: 12/02/2021 01:36:02 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/27/2021 and conducted by Evaluator Grace Curtis
COMPLAINT CONTROL NUMBER: 51-CC-20210927165040
FACILITY NAME:DEL MAR HIGHLANDS KINDERCARE INFANTFACILITY NUMBER:
376701341
ADMINISTRATOR:KATRINA WANEMACHERFACILITY TYPE:
830
ADDRESS:3808 TOWNSGATE DRIVETELEPHONE:
(858) 794-7710
CITY:SAN DIEGOSTATE: CAZIP CODE:
92130
CAPACITY:32CENSUS: 7DATE:
12/02/2021
UNANNOUNCEDTIME BEGAN:
12:25 PM
MET WITH:Katrina WanemacherTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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9
Out of ratio.
INVESTIGATION FINDINGS:
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On December 2, 2021 at 12:25 p.m. Licensing Program Analyst (LPA) Leilani Curtis conducted an unannounced inspection to deliver the findings on the complaint allegation referenced above. Upon arrival LPA met with Director Katrina Wanemacher and proceeded to tour the facility. There were 7 children present with 3 staff members. Appropriate ratios were observed. Staff members have the required background clearances and are associated to the facility.

The initial complaint investigation was conducted by LPA Curtis on 10/5/21. Throughout the course of investigation, interviews were conducted with the complainant, several employees and several parents. Facility records were obtained and reviewed. The information gathered indicates that on 9/10/21 at 8:30 a.m. the Toddler B classroom was out of ratio. There were 5 children with one teacher present.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Tashima DanielTELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Grace CurtisTELEPHONE: (619) 767-2235
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 51-CC-20210927165040
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DEL MAR HIGHLANDS KINDERCARE INFANT
FACILITY NUMBER: 376701341
VISIT DATE: 12/02/2021
NARRATIVE
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Based on interviews conducted by LPA and a record review the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED, California Code of Regulations, Title 22, 101416.5(b) is being cited on the attached LIC 9099D.

An exit interview was conducted with Director Wanemacher. A Notice of Site Visit (LIC9213) and Appeal Rights (LIC9058) were provided to the director and her signature on this form acknowledges receipt of these rights. LPA observed Notice of Site Visit being posted. Notice of Site visit must remain posted at the facility for 30 days.
SUPERVISOR'S NAME: Tashima DanielTELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Grace CurtisTELEPHONE: (619) 767-2235
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 51-CC-20210927165040
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: DEL MAR HIGHLANDS KINDERCARE INFANT
FACILITY NUMBER: 376701341
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/02/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/20/2021
Section Cited
CCR
101416.5(b)
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101416.5 Staff-Infant Ratio: (b)There shall be a ratio of one teacher for every four infants in attendance. This requirement was not met as evidenced by:
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The director states that she will conduct a staff meeting to discuss staff-infant ratios and the accurate completion of their Child Supervision Record so the correct staff-infant ratios are reflected. The director will send a copy of the meeting agenda and staff sign in sheet to LPA via email by POC due date of 12/20/21.
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Based on record reviews on 9/10/21 at 8:30 a.m. the Toddler B classroom was out of ratio. There were 5 children with one teacher present. This poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Tashima DanielTELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Grace CurtisTELEPHONE: (619) 767-2235
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/27/2021 and conducted by Evaluator Grace Curtis
COMPLAINT CONTROL NUMBER: 51-CC-20210927165040

FACILITY NAME:DEL MAR HIGHLANDS KINDERCARE INFANTFACILITY NUMBER:
376701341
ADMINISTRATOR:KATRINA WANEMACHERFACILITY TYPE:
830
ADDRESS:3808 TOWNSGATE DRIVETELEPHONE:
(858) 794-7710
CITY:SAN DIEGOSTATE: CAZIP CODE:
92130
CAPACITY:32CENSUS: 7DATE:
12/02/2021
UNANNOUNCEDTIME BEGAN:
12:25 PM
MET WITH:Katrina WanemacherTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Lack of supervision resulting in injury of daycare child.
Staff does not report daycare child injuries to parent.
INVESTIGATION FINDINGS:
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On December 2, 2021 at 12:25 p.m. Licensing Program Analyst (LPA) Leilani Curtis conducted an unannounced inspection to deliver the findings on the complaint allegations referenced above. Upon arrival LPA met with Director Katrina Wanemacher and proceeded to tour the facility. There were 7 children present with 3 staff members. Appropriate ratios were observed. Staff members have the required background clearances and are associated to the facility.

The initial complaint investigation was conducted by LPA Curtis on 10/5/21. Throughout the course of investigation, interviews were conducted with the complainant, several employees and several parents. Facility records were obtained and reviewed. According to staff all children are supervised at all times and parents are advised of known injuries/incidents via a written incident report. Parents interviewed indicated that they have no concerns about a lack of supervision and have received written incident reports. Based on the information obtained the allegations are deemed unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. No deficiencies are cited.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Tashima DanielTELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Grace CurtisTELEPHONE: (619) 767-2235
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 51-CC-20210927165040
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DEL MAR HIGHLANDS KINDERCARE INFANT
FACILITY NUMBER: 376701341
VISIT DATE: 12/02/2021
NARRATIVE
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An exit interview was conducted with Director Wanemacher and Appeal Rights (LIC 9058 1/16) were discussed. A printed copy of this report as well as a printed copy of the appeal rights were provided to the director at the conclusion of the inspection. LIC 9213 NOTICE OF SITE VISIT FORM IS REQUIRED TO BE POSTED FOR 30 DAYS. LPA observed the director post notice of site visit.
SUPERVISOR'S NAME: Tashima DanielTELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Grace CurtisTELEPHONE: (619) 767-2235
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 7