376701341-6-2-2023-51-CC-MCUY-CSJSQW-20230606140521

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701341
Report Date: 06/02/2023
Date Signed: 06/02/2023 02:30:06 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO NORTH, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2023 and conducted by Evaluator Saraliz Velando

PUBLIC

COMPLAINT CONTROL NUMBER: 51-CC-20230410142902

FACILITY NAME:	DEL MAR HIGHLANDS KINDERCARE INFANT		FACILITY NUMBER:	376701341
ADMINISTRATOR:	KRISTINA SIMON		FACILITY TYPE:	830
ADDRESS:	3808 TOWNSGATE DRIVE		TELEPHONE:	(858) 794-7710
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92130
CAPACITY:	32	CENSUS: 7	DATE:	06/02/2023
		UNANNOUNCED	TIME BEGAN:	02:10 PM
MET WITH:	Director, Kristina Simon		TIME COMPLETED:	02:40 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Personal Rights-
Staff handles day care children in a rough manner, Staff hits day care children, Staff forces objects into day care childrens mouths, Staff makes inappropriate comments towards day care children, Staff withholds day care child's bottle.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 6/2/23, at approximately 2:10pm, Licensing Program Analyst (LPA) Saraliz Velando conducted an unannounced complaint visit for the purpose of delivering findings for complaint received on 4/10/23 regarding the above allegations. LPA met with the Director, Kristina Simon and toured the facility. There were 2 Infant staff and 7 infants present.

LPA Velando conducted staff interviews, parent interviews, collected evidence, and reviewed facility files.
Based on the information obtained from a file review and parent and staff interviews, it was not determined that the staff member carried out any of the above allegations. The preponderance of the evidence has not been met and therefore, the above allegation is found to be UNSUBSTANTIATED. No deficiencies are cited. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Exit interview was conducted with director, Kristina Simon. Appeal Rights and licensing report were reviewed with the Director. Signature at the bottom of this report confirms receipt. A notice of site visit was provided and must remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Monica Cuddy	TELEPHONE: (619) 767-2249
LICENSING EVALUATOR NAME: Saraliz Velando	TELEPHONE: 619-767-2221
LICENSING EVALUATOR SIGNATURE:	DATE: 06/02/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3