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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701361
Report Date: 05/21/2025
Date Signed: 05/21/2025 02:14:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2025 and conducted by Evaluator Victoria Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250227144255
FACILITY NAME:FUTURE ACHIEVERS PRESCHOOL/LOGAN HEIGHTS CDCFACILITY NUMBER:
376701361
ADMINISTRATOR:LEANNA MARIE ZARZAR PRELLEFACILITY TYPE:
850
ADDRESS:3040 IMPERIAL AVENUETELEPHONE:
(619) 947-9689
CITY:SAN DIEGOSTATE: CAZIP CODE:
92102
CAPACITY:71CENSUS: 42DATE:
05/21/2025
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Monte JonesTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff verbally mistreating daycare children.
Staff physically mistreating daycare children.
INVESTIGATION FINDINGS:
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On 05/21/25 at 1:45 p.m. Licensing Program Analysts (LPAs), Victoria Hernandez and Vicky Williamson conducted an unannounced complaint inspection to deliver findings for the above allegations. LPAs met with CEO Monte Jones, and advised CEO of the purpose of the inspection and conducted a tour of the facility. The Director, staff, and children were present during inspection.

During the course of the investigation, interviews were conducted with Director, staff, daycare children and daycare parents. The facility roster was obtained and reviewed by LPA.

It was alleged that Staff #5 (S5) is verbally and physically mistreating daycare children. No other specific details regarding the nature or circumstances of the alleged incidents were provided. Both, the facility director and S5 denied the allegations. S5 acknowledged her voice is loud but not used in a mean or inappropriate manner. S5 stated she treats children with kindness and believes her approach has helped improve their behavior. S5 speculated the allegations were retaliation by a disgruntled former staff member.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Jason Garay
LICENSING EVALUATOR NAME: Victoria Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250227144255
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: FUTURE ACHIEVERS PRESCHOOL/LOGAN HEIGHTS CDC
FACILITY NUMBER: 376701361
VISIT DATE: 05/21/2025
NARRATIVE
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Four (4) staff interviewed, denied the allegations, explaining they had not observed, nor were aware of any incidents where S5 had been verbally or physically inappropriate with children in care. Five (5) daycare children interviewed did not express concerns with S5’s behavior. Daycare parents interviewed denied they had ever witnessed or heard S5 physically or verbally mistreating any of their children, stating they had no concerns regarding her care or conduct.

Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incident, LPA was unable to determine whether or not the allegation occurred. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and the report was reviewed with CEO Monte Jones. A notice of Site Visit was given and must remain posted for 30 days.
SUPERVISOR'S NAME: Jason Garay
LICENSING EVALUATOR NAME: Victoria Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2