376701364-12-11-2020-51-CC-TDAL-BWCQV2-20201216112934

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701364
Report Date: 12/11/2020
Date Signed: 12/11/2020 01:08:05 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2020 and conducted by Evaluator Tyra Block

PUBLIC

COMPLAINT CONTROL NUMBER: 51-CC-20200612100847

FACILITY NAME:	READY SET GROW SCHOOL AGE		FACILITY NUMBER:	376701364
ADMINISTRATOR:	JENNI GONZALEZ		FACILITY TYPE:	840
ADDRESS:	728 PEPPER DRIVE		TELEPHONE:	(619) 448-4585
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92021
CAPACITY:	17	CENSUS: 53	DATE:	12/11/2020
		UNANNOUNCED	TIME BEGAN:	12:33 PM
MET WITH:	Jenni Gonzalez		TIME COMPLETED:	12:55 PM

ALLEGATION(S):

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Staff are not providing adequate supervision to children in care resulting in child being bullied.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tyra Block conducted an unannounced complaint inspection via Zoom due to COVID-19 State of Emergency to deliver the above complaint finding. The initial inspection was conducted by LPA on 06/22/20. Present at the facility is 53 day care children including 5 infants and 8 staff. Throughout the course of the investigation, records were reviewed and interviews were conducted with Licensee, Director, Teacher, and several daycare parents of children currently and previously enrolled.
The parents that were interviewed did not have any concerns regarding supervision and spoke positively regarding the use of the Bright Wheel app to communicate with staff. The Licensee, Teacher, and Director acknowledged concerns about bullying and handled it according to their observations and discipline procedures. Neither had any concern that cellphone use was a hindrance to supervision or there was any misuse of cellphones for personal use. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove the allegation, therefore, the finding is UNSUBSTANTIATED.

Appeal Rights (1/16) were discussed and provided by email. Licensee will acknowledge receipt of Appeal Rights and this report by replying to email. Notice of Site Visit was emailed and must be posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Tashima Daniel	TELEPHONE: (619) 767-2242
LICENSING EVALUATOR NAME: Tyra Block	TELEPHONE: (619) 767-2201
LICENSING EVALUATOR SIGNATURE:	DATE: 12/11/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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