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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701411
Report Date: 03/11/2025
Date Signed: 03/11/2025 01:37:52 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2025 and conducted by Evaluator Nancy Diaz
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20250306111622
FACILITY NAME:COZY CUBSFACILITY NUMBER:
376701411
ADMINISTRATOR:ELIZABETH HANNFACILITY TYPE:
830
ADDRESS:2291 MAIN STREETTELEPHONE:
(760) 787-0612
CITY:RAMONASTATE: CAZIP CODE:
92065
CAPACITY:24CENSUS: 19DATE:
03/11/2025
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Elizabeth HannTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Licensee did not ensure facility had running water.
INVESTIGATION FINDINGS:
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On 3/11/2025 @ 11:15AM, Licensing Program Analyst (LPA) Nancy Diaz conducted an unannounced inspection. LPA met and toured the classrooms with Elizabeth Hann, Site Director. Observed present today were 19 infants with staff T. Nolan, T. Campbell, M. Meza, A. Garcia, T. Arciniega & M. Castillo. Appropriate ratios were observed in both classrooms today. It was alleged that the facility did not have running water.
LPA interviewed site director, staff and children. Director stated that the facility closed on 3/5/2025 because there was not enough water pressure. Landlord determined that there was a crack in the pipe. On 3/6/2025, the facility re-opened pressure was insufficient to deliver water to the second floor. Children were using hand sanitizer to wash their hands. Staff were using buckets of water to flush the toilet.
Based on the information obtained during interviews and documentation reviewed it is determined that the allegation is valid because the preponderance of the evidence has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, Chapter number) the deficiencies are being cited on the attached LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Nancy Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20250306111622
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: COZY CUBS
FACILITY NUMBER: 376701411
VISIT DATE: 03/11/2025
NARRATIVE
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Type B deficiencies were cited today. Type B deficiencies if not corrected poses a potential risk to the health, safety or personal rights of children in care.
The Notice of Site Visit was provided, and LPA observed posting. Licensee is advised it must remain posted for 30 days. Exit interview conducted and report was reviewed with the licensee [or facility representative, Elizabeth Hann. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Nancy Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20250306111622
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: COZY CUBS
FACILITY NUMBER: 376701411
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/11/2025
Section Cited
CCR
101239(e)(4)
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FIXTURES, FURNITURE, EQUIPMENT & SUPPLIES. All toilets, handwashing and bathing facilities shall be maintained in safe and sanitary operating condition...

This requirement was not met as evidenced by:
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Ms. Hann stated that the facility closed on 3/5/2025. Facility re-opened on 3/6/2025 and found out that there was still issue with the pressure. Children were using hand sanitizer and buckets of water to flush the toilet. This issue was temporarily resolved, via bypassing pipe using a industrial hose going into the building.
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Based on interviews, it was determined that the facility did not have running water on 3/5/2025 & 3/6/2025. Facility closed on 3/5/2025, however the next day 3/6/2025, there was insufficient water pressure for handwashing or to flush the toilet.
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 LPA observed that the toilets flushed and that there was running water for handwashing. Facility is currently working with maintenance personnel to repair the pipe. Moving forward, the facility will close operation if water is not delivering enough pressure.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Nancy Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3