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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701413
Report Date: 05/06/2022
Date Signed: 05/06/2022 05:07:14 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/07/2022 and conducted by Evaluator Casey Gulley
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20220207125847
FACILITY NAME:LITTLE ANGELS ACADEMYFACILITY NUMBER:
376701413
ADMINISTRATOR:DESIREE LONCARFACILITY TYPE:
830
ADDRESS:3078 L STREETTELEPHONE:
(619) 458-9553
CITY:SAN DIEGOSTATE: CAZIP CODE:
92102
CAPACITY:32CENSUS: 11DATE:
05/06/2022
UNANNOUNCEDTIME BEGAN:
03:14 PM
MET WITH:Hunan ArshakianTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff yells at day care children
Children records are not complete
INVESTIGATION FINDINGS:
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On 5/6/22 at 3:14p.m., Licensing Program Analyst (LPA) Casey Gulley conducted an unannounced complaint inspection to deliver findings for the above listed allegations. LPA met with facility administrator, Hunan Arshakian and discussed the purpose for the visit. LPA toured the facility. LPA observed (11) eleven children in care and (4) four staff at the time of visit. This agency has investigated the above listed allegations. During the investigation, LPA conducted interviews with facility director, administrator, staff, and multiple parents.

It was alleged that Staff #1 (S1) yells at day care children. S1 admitted to LPA that her voice is stern; however, she denied yelling at children. During interview with LPA, the director admitted that S1’s tone of voice was too loud for children in care and her demeanor could be perceived as intimidating. Multiple facility staff expressed their concerns about S1’s tone of voice being aggressive and inappropriate toward children in care. Children in care were non-verbal and unable to be interviewed. Records review revealed, on 01/11/22, in a disciplinary action, S1 was informed that her tone of voice was not acceptable for children in care.
Substantiated
Estimated Days of Completion: 90
SUPERVISOR'S NAME: Jason GarayTELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Casey GulleyTELEPHONE: (619) 767-2216
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 20-CC-20220207125847
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: LITTLE ANGELS ACADEMY
FACILITY NUMBER: 376701413
VISIT DATE: 05/06/2022
NARRATIVE
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On or about 01/23/22 S1 was removed from the infant classroom and only assisted with relieving other staff for breaks. On 02/14/22, S1 was terminated from the facility for yelling at children in care. ( See LIC 9099-C)

It was alleged that children records are incomplete. On 02/14/22, during a review of children’s records, LPA observed that two (2) children’s files were missing immunization documentation.

Based on interviews which were conducted and records reviewed, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED California Code of Regulation, Title 22, Division 12 and Chapter 1 are being sited on the attached LIC 9099D.

LPA, Casey Gulley informed facility administrator, Hunan Arshakian that this report dated 5/6/22 document(s) one (1) Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Casey Gulley informed the facility administrator, Hunan Arshakian to provide a copy of this licensing report dated (5/6/22) that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with facility administrator, Hunan Arshakian. A copy of this report, along with Appeal Rights (LIC9058 01/16), were provided. A notice of site visit was given and must remain posted for 30 days. LPA observed that the notice of site visit was posted during the inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Jason GarayTELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Casey GulleyTELEPHONE: (619) 767-2216
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 20-CC-20220207125847
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: LITTLE ANGELS ACADEMY
FACILITY NUMBER: 376701413
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/06/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/09/2022
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights. (a)The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from…humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...
This requirement was not met as evidenced by:
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The facility director stated S1 was terminated on 02/14/22. The facility director stated a facility in-service training will be conducted regarding children’s personal rights. The director stated she will provide a copy of the training agenda and the staff sign-in sheet to CCL by 5/9/22
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Based on interviews and records reviewed, the licensee did not ensure children in care were free from intimidation, as S1 yelled at children on multiple occasions, which poses and immediate Health, Safety, and/or Personal Rights risk to children in care.
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Type B
06/03/2022
Section Cited
CCR
101220.1(a)
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101220.1(a) 101220.1 Immunizations. (a) Prior to admission to a child care center, children shall be immunized against diseases as required by the California Code of Regulations, Title 17, commencing with Section 6000.
This requirement was not met as evidenced by:
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Offce adminstrator stated verification of complete file will be submitted to LPA Gulley no later than 06/03/22.
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Based on records reviewed, two (2) children’s files were missing immunization records, which poses a potential Health and Safety risk to children in care.

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This is an amended version of the orginal created on 5/6/22
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Jason GarayTELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Casey GulleyTELEPHONE: (619) 767-2216
LICENSING EVALUATOR SIGNATURE:

DATE: 05/11/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/07/2022 and conducted by Evaluator Casey Gulley
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20220207125847

FACILITY NAME:LITTLE ANGELS ACADEMYFACILITY NUMBER:
376701413
ADMINISTRATOR:DESIREE LONCARFACILITY TYPE:
830
ADDRESS:3078 L STREETTELEPHONE:
(619) 458-9553
CITY:SAN DIEGOSTATE: CAZIP CODE:
92102
CAPACITY:32CENSUS: 11DATE:
05/06/2022
UNANNOUNCEDTIME BEGAN:
03:14 PM
MET WITH:Hunan ArshakianTIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled child in a rough manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 5/6/22 at 3:14 pm, Licensing Program Analyst (LPA) Casey Gulley conducted an unannounced complaint inspection to deliver findings for the above listed allegations. LPA met with facility administrator, Hunan Arshakian and discussed the purpose for the visit. LPA toured the facility. LPA observed (11) eleven children in care and four (4) staff at the time of visit. This agency has investigated the above listed allegation. During the investigation, LPA conducted interviews with facility director, administrator, staff, and multiple parents.

It was alleged that Staff #1 (S1) handled a day care child in a rough manner, although a victim was not identified, nor an incident date specified. S1 denied the allegation. The director and administrator also denied the allegation, explaining S1 was not physically rough with children, however, her demeanor could be perceived as intimidating. Staff interviewed denied observing S1 handling children roughly. Parent interviews did not express any concerns regarding S1’s behavior.

Unsubstantiated
Estimated Days of Completion: 90
SUPERVISOR'S NAME: Jason GarayTELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Casey GulleyTELEPHONE: (619) 767-2216
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 20-CC-20220207125847
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: LITTLE ANGELS ACADEMY
FACILITY NUMBER: 376701413
VISIT DATE: 05/06/2022
NARRATIVE
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Based on conflicting information obtained during interviews and record review and no corroborating witnesses, LPA was unable to determine, whether or not, S1 handled children in a rough manner. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred therefore the allegation is Unsubstantiated.

Exit interview conducted and report was reviewed with facility administrator, Hunan Arshakian . A copy of this report, along with Appeal Rights (LIC9058 01/16), were provided. A notice of site visit was given and must remain posted for 30 days. LPA observed that the notice of site visit was posted during the inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Jason GarayTELEPHONE: (619) 767-2250
LICENSING EVALUATOR NAME: Casey GulleyTELEPHONE: (619) 767-2216
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 5