380503028-4-13-2021-05-CC-GLEG-C232G3-20210413172226

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 380503028
Report Date: 04/13/2021
Date Signed: 04/13/2021 04:52:42 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2021 and conducted by Evaluator Andrea Medlin

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20210113111451

FACILITY NAME:	BIG CITY MONTESSORI SCHOOL		FACILITY NUMBER:	380503028
ADMINISTRATOR:	AMANDA RICCETTI		FACILITY TYPE:	850
ADDRESS:	240 INDUSTRIAL STREET		TELEPHONE:	(415) 648-5777
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94124
CAPACITY:	100	CENSUS:	DATE:	04/13/2021
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Amanda Richetti		TIME COMPLETED:	05:15 PM

ALLEGATION(S):

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Staff is not abiding by admission agreement
Staff did not provide adequate supervision to daycare children
Staff denied an authorized reprsentative access to a daycare child's records

INVESTIGATION FINDINGS:

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Due to the current COVID-19 pandemic, a field visit is suspended at this time.

Licensing Program Analyst (LPA) Andrea Medlin conducted a complaint investigation via tele-inspection with director and some facility staff. There is not enough information to conclude whether there was not enough staff supervision. Staff state children were in small groups in the classroom due to direction from the health department about small groups due to COVID-19. Per facility staff, all parent's/guardians are provided a copy of their admission agreement after they enroll via electronically emailed to them. Admission agreements are updated annualy each school year (June). Not enough information in regards to what specifically facility did not abide by the admission agreement, however it was found that the faciliy does not have a written notice pollicy for termination of services, rather according to agreement it may be either verbal or in writing. In this particular case, there is no way to prove a violation did or did not occur due to nothing in writing. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

This report is reviewed with director and a copy of this report (provided through email) must be made available for public review upon request.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Garfield Leung	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Andrea Medlin	TELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 04/13/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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