384000104-1-12-2023-05-CC-CINO-CNA36K-20230120165827

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 384000104
Report Date: 01/12/2023
Date Signed: 01/12/2023 02:49:47 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/27/2022 and conducted by Evaluator Catrina Quimbo

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20221027143328

FACILITY NAME:	BRIGHT HORIZONS SAN FRANCISCO CALIFORNIA ST-SCH		FACILITY NUMBER:	384000104
ADMINISTRATOR:	NICOLE DEL CALVO		FACILITY TYPE:	840
ADDRESS:	555 CALIFORNIA STREET		TELEPHONE:	(415) 392-7531
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94104
CAPACITY:	14	CENSUS:	DATE:	01/12/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Nedzada Baldwin		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff did not accord child dignity in his/her personal relationships with staff and other persons.

INVESTIGATION FINDINGS:

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On January 12, 2023 at approximately 9:00am, Licensing Program Analyst (LPA) Catrina Quimbo conducted an unannounced, complaint visit to Bright Horizons California Street. LPA met with health and safety director, Nedzada Baldwin, and explained the purpose of the visit.

Facility is a combination center with a separate infant, preschool and school age license. Under the preschool license, there is 1 staff member present with 1 preschool age child. On site, there are 3 additional staff members (including health and safety director) and 4 infants (in infant classroom) present. Facility is a "back up" Bright Horizons program provided to families that are contracted with family's employers.

During investigation, LPA conducted classroom observations, interviews and reviewed records and documents.

Random selection of parents whose children attended facility stated a school age child used restroom that was located in preschool classroom while preschool children were present. Random selection of staff interviewed also stated a school age child used a restroom that was located in preschool classroom while preschool children were present.

(Continue Report on Page 2...)

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Cindy Interiano	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Catrina Quimbo	TELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 05-CC-20221027143328

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: BRIGHT HORIZONS SAN FRANCISCO CALIFORNIA ST-SCH	FACILITY NUMBER: 384000104
	VISIT DATE: 01/12/2023

NARRATIVE

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(Continued, Page 2...)
On 11/01/2022, LPA observed restroom located in preschool classroom to have a half door instead of a full door. LPA observed half door to be transparent and to not have provided school age child individual privacy.

Per staff interviewed, a foldable curtain has been installed in preschool classroom to allow for additional privacy if needed. LPA observed foldable curtain to be installed during visit.

Based on LPA's observations, interviews and record review which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

California Code of Regulations, Title 22, Division 12, Chapter 1, are being cited. Please refer to 9099D for more information.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with health and safety director, Nedzada Baldwin.

SUPERVISOR'S NAME: Cindy Interiano	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Catrina Quimbo	TELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 05-CC-20221027143328

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: BRIGHT HORIZONS SAN FRANCISCO CALIFORNIA ST-SCH	FACILITY NUMBER: 384000104
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/12/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 01/12/2023 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	101223 Personal Rights (a)(1) The licensee shall ensure that each child is accorded...dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	A foldable curtain has been installed in preschool classroom to allow for additional privacy if needed. LPA observed foldable curtain to be installed during visit. Deficiency cleared during visit.
	8 9 10 11 12 13 14	Based on observations and interviews, a school age child used a restroom that was located in the preschool classroom while preschool children were present, that did not allow for individual privacy.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Cindy Interiano	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Catrina Quimbo	TELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2023

LIC9099 (FAS) - (06/04)

Page: 3 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/27/2022 and conducted by Evaluator Catrina Quimbo

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20221027143328

FACILITY NAME:	BRIGHT HORIZONS SAN FRANCISCO CALIFORNIA ST-SCH		FACILITY NUMBER:	384000104
ADMINISTRATOR:	NICOLE DEL CALVO		FACILITY TYPE:	840
ADDRESS:	555 CALIFORNIA STREET		TELEPHONE:	(415) 392-7531
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94104
CAPACITY:	14	CENSUS: 0	DATE:	01/12/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Nedzada Baldwin		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff interfered with child's functioning of daily living.
Staff did not ensure that children were adequately fed.

INVESTIGATION FINDINGS:

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On January 12, 2023 at approximately 9:00am, Licensing Program Analyst (LPA) Catrina Quimbo conducted an unannounced, complaint visit to Bright Horizons California Street. LPA met with health and safety director, Nedzada Baldwin, and explained the purpose of the visit.

Facility is a combination center with a separate infant, preschool and school age license. Under the preschool license, there is 1 staff member present with 1 preschool age child. On site, there are 3 additional staff members (including health and safety director) and 4 infants (in infant classroom) present. Facility is a "back up" Bright Horizons program provided to families that are contracted with family's employers.

During investigation, LPA conducted classroom observations, interviews and reviewed records and documents.

Random selection of parents whose children attended facility stated they do not have any concerns on how staff work with children nor had complaints on how often their child was fed or how long their child slept while at facility.

(Continue Report on Page 2...)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Cindy Interiano	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Catrina Quimbo	TELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 05-CC-20221027143328

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: BRIGHT HORIZONS SAN FRANCISCO CALIFORNIA ST-SCH	FACILITY NUMBER: 384000104
	VISIT DATE: 01/12/2023

NARRATIVE

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(Continued, Page 2...)
Per staff interview, staff do not force children to sleep or stay awake. Staff are aware children have individual needs and accommodate children per group and individual schedules.

Although the above allegation may have happened or is valid, based on LPA's observations, interviews and record review which were conducted, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with health and safety director, Nedzada Baldwin.

SUPERVISOR'S NAME: Cindy Interiano	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Catrina Quimbo	TELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2023

LIC9099 (FAS) - (06/04)

Page: 5 of 5