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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384000731
Report Date: 05/12/2020
Date Signed: 05/12/2020 11:17:07 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2020 and conducted by Evaluator Luis Gomez
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20200213104548
FACILITY NAME:MISSION HEAD START-101 VALENCIA HEAD STARTFACILITY NUMBER:
384000731
ADMINISTRATOR:ELENOR CABRERAFACILITY TYPE:
850
ADDRESS:1330 STEVENSONTELEPHONE:
(415) 252-7008
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94103
CAPACITY:20CENSUS: 0DATE:
05/12/2020
UNANNOUNCEDTIME BEGAN:
10:43 AM
MET WITH:Regional Education Manager, Theres Sanchez - PerezTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff not allowing child to sleep
Staff not allowing child to finish food
Staff mistreat child
INVESTIGATION FINDINGS:
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THE FOLLOWING INSPECTION WAS CONDUCTED VIA TELE-INSPECTION DUE TO THE COVID-19 SHELTER-IN-PLACE ORDER.

On 5/12/2020 at 10:43 A.M., Licensing Program Analyst (LPA) Luis J. Gomez met with Regional Education Manager, Theresa Sanchez- Perez, for a complaint investigation of the above allegation(s). Purpose of the inspection was explained.

During inspection, LPA interviewed the Regional Education Manager.

As part of the investigation, LPA conducted inspection of the facility on 3/10/2020, and did an evaluation of staff-children interactions. A review of the facility records was also completed which include, the sign-in log, staff roster, staff schedule, children files and the Mission Neighborhood Center’s Family Handbook. Also, as part of this complaint investigation, interviews were conducted with parent’s, random sample of the children and staff.

(Continuation on 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alma MaligTELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Luis GomezTELEPHONE: (650) 266-8800
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20200213104548
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: MISSION HEAD START-101 VALENCIA HEAD START
FACILITY NUMBER: 384000731
VISIT DATE: 05/12/2020
NARRATIVE
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(Page 2)
Regarding the allegation of staff not allowing child to sleep. Based on observations, interviews conducted and facility record review, LPA is unable to determine of staff did not allow child to sleep. Program handbook states, each child is given time for napping, as needed, in accordance with their Needs and Service Plan.

Regarding the allegation of staff not allowing child to finish food. Based on observations and interviews conducted, LPA is unable to determine if staff did not allow child to finish food. In interviews conducted with parties involved, it was stated that food has not been taken away from children during snack or lunch time.

Regarding the allegations of staff mistreats child. Based on observations, interviews conducted and record review, LPA is unable to determine if staff has mistreated a child. During site inspection, LPA observed staff using appropriate redirection techniques, classroom language and tones when interacting with the children.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is Unsubstantiated. Copy of this report is reviewed and provided to the Regional Education Manager.

Exit interview was conducted with Theresa Sanchez- Perez.

Administrator signed copy of complaint investigation report is in the facility file.

SUPERVISOR'S NAME: Alma MaligTELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Luis GomezTELEPHONE: (650) 266-8800
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 2