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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384001807
Report Date: 09/13/2022
Date Signed: 09/13/2022 11:25:20 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/01/2022 and conducted by Evaluator Hanson Leong
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20220401114408
FACILITY NAME:BRIGHT HORIZONS @ SECOND STREET - INFANTFACILITY NUMBER:
384001807
ADMINISTRATOR:TROIA, KATHARINEFACILITY TYPE:
830
ADDRESS:303 SECOND STREET,2ND FL.,#250TELEPHONE:
(415) 495-2500
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94107
CAPACITY:38CENSUS: 1DATE:
09/13/2022
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Christine HerndonTIME COMPLETED:
11:25 AM
ALLEGATION(S):
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- Staff inappropriately touched a daycare child while in care
INVESTIGATION FINDINGS:
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On 9/13/2022, Licensing Program Analyst (LPA), Hanson Leong, made an unannounced conclusionary complaint visit to the Bright Horizons @ Second St facility. The LPA was granted entry by the Director, Christine Herndon. The LPA explained the purpose of the visit to the director. Guardian, the department's system for conducting background checks, has confirmed that all the individuals listed on the facility’s roster have been granted permission to work or be present in a childcare facility. The LPA observed three teachers supervising one infant inside the facility. Children's capacity and ratio requirements were observed to be in compliance. Allegations were investigated by the Department’s Investigative Branch (IB).

IB Investigators conducted interviews with the licensee, children, and other relevant parties as part of the investigation. Based on the IB findings, there was no sufficient evidence to prove staff inappropriately touched a daycare child while in care. Although the allegation may have happened or is valid,
***See Page 2 for continuation***


Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Daniel J OquendoTELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Hanson LeongTELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:

DATE: 09/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/13/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 05-CC-20220401114408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: BRIGHT HORIZONS @ SECOND STREET - INFANT
FACILITY NUMBER: 384001807
VISIT DATE: 09/13/2022
NARRATIVE
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Continued, Page 2
there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Appeal rights was discussed with the director

“The Notice of Site Visit” shall be posted for 30 days.

Failure to maintain postings as required, will result in an immediate $100 civil penalty.

A copy of this report, the “Notice of Site Visit” and their “Appeal Rights” were given to the director

Exit interview conducted and report was reviewed with the Director, Christine Herndon
SUPERVISOR'S NAME: Daniel J OquendoTELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Hanson LeongTELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:

DATE: 09/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/13/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 5