384001835-10-4-2019-05-CC-AZEA-BHVPJB-20191113102113

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 384001835
Report Date: 10/04/2019
Date Signed: 10/04/2019 02:42:38 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/27/2019 and conducted by Evaluator Gagandeep Singh

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20190927112339

FACILITY NAME:	SOUTHEAST FAMILIES UNITED/CHILDREN'S CENTER		FACILITY NUMBER:	384001835
ADMINISTRATOR:	EUGENIA JAMES		FACILITY TYPE:	830
ADDRESS:	1337 EVANS AVENUE		TELEPHONE:	(415) 920-7000
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94124
CAPACITY:	20	CENSUS: 12	DATE:	10/04/2019
		UNANNOUNCED	TIME BEGAN:	01:20 PM
MET WITH:	Andres Tobar		TIME COMPLETED:	02:50 PM

ALLEGATION(S):

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Daycare staff handled daycare child roughly causing injury.
Daycare staff do not attend to the daycare child in a timely manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Singh met with teacher, Andres Tobar, to investigate above allegation. Purpose of the inspection was explained. Prior to receiving this complaint, the facility self reported an unusual incident of a parent alleging the above allegations to the department. A case management inspection was conducted on September 25, 2019. During the inspection, LPA interviewed the director and received the copy of the statements of the teachers.
During today’s investigation, LPA inspected the infant care areas and interviewed the teacher, Andres Tobar. During today’s observation, LPA observed the facility has two staff in each classroom providing supervision. During interview, teacher stated that the staff has been trained on proper supervision. Per teacher, director and other additional staff members stays in the classroom during the drop off time because that is the most busy time of the day.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Copy of this report is reviewed and provided to the director. Notice of site visit is posted and shall remain posted for next 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Alma Malig	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Gagandeep Singh	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 10/04/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/04/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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