384002158-3-3-2022-05-CC-CINO-CCAT52-20220307132449

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 384002158
Report Date: 03/03/2022
Date Signed: 03/03/2022 01:32:02 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2022 and conducted by Evaluator Catrina Quimbo

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20220203161023

FACILITY NAME:	BRIGHT HORIZONS UCSF MARILYN REED LUCIA CDC		FACILITY NUMBER:	384002158
ADMINISTRATOR:	CAYAGO, JENALINE		FACILITY TYPE:	830
ADDRESS:	610 PARNASSUS AVENUE		TELEPHONE:	(415) 504-7023
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94143
CAPACITY:	30	CENSUS: 20	DATE:	03/03/2022
		UNANNOUNCED	TIME BEGAN:	12:50 PM
MET WITH:	Jenanline Cayago & Aamena Alloo		TIME COMPLETED:	01:50 PM

ALLEGATION(S):

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Facility is not following COVID-19 guidelines.

INVESTIGATION FINDINGS:

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On March 3, 2022 at 12:50pm, Licensing Program Analyst (LPA) Catrina Quimbo, an unannouced, complaint visit to UCSF Bright Horizons Marilyn Reed Lucia CDC. LPA met with facility director, Jenanline Cayago, and health and safety director, Aamena Alloo, and explained the purpose of the visit.

Present at facility are 10 staff members (including facility director and health and safety director) and 20 enrolled children. During the investigation, LPA conducted classroom observations, reviewed facility's policy documents and completed record reviews. Documents provided to LPA outlined facility’s health, illness and COVID-19 guidelines implemented.

Allegation stated this facility requires a 10-day quarantine upon a COVID-19 exposure in facility. Updated as of February 3, 2022, LPA reviewed Bright Horizons’ COVID-19 policy for entire facility to implement a 5-day quarantine after a COVID-19 exposure. Policy also states that additional state, local and site requirements may apply.
(Continue on 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Cindy Interiano	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Catrina Quimbo	TELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 03/03/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 05-CC-20220203161023

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: BRIGHT HORIZONS UCSF MARILYN REED LUCIA CDC	FACILITY NUMBER: 384002158
	VISIT DATE: 03/03/2022

NARRATIVE

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(Continued...)

LPA reviewed records previously reported to CCLD that this facility implemented and followed a 5-day quarantine after COVID-19 exposure in facility. LPA was also informed by anonymous, concerned citizen, complaint has been overall resolved with facility.

Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

After today’s visit, an exit interview was conducted with facility director, Jenanline Cayago, and health and safety director, Aamena Alloo. A copy of this report was provided to the directors. Upon receipt of this report, directors shall post the Notice of Site Visit. The report and the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain postings as required, will result in an immediate $100 civil penalty. This report is public and can be reviewed.

SUPERVISOR'S NAME: Cindy Interiano	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: Catrina Quimbo	TELEPHONE: 650-266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 03/03/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2022

LIC9099 (FAS) - (06/04)

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