384002478-5-17-2023-05-CC-GLEG-CS6UY4-20230525155919

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 384002478
Report Date: 05/17/2023
Date Signed: 05/17/2023 04:15:00 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2023 and conducted by Evaluator April Cowan

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20230417110848

FACILITY NAME:	BRIGHT HORIZONS AT KANSAS STREET (INF)		FACILITY NUMBER:	384002478
ADMINISTRATOR:	HERNANDEZ, CYNTHIA		FACILITY TYPE:	830
ADDRESS:	200 KANSAS STREET, STE. 100		TELEPHONE:	(415) 863-2533
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94103
CAPACITY:	64	CENSUS: 32	DATE:	05/17/2023
		UNANNOUNCED	TIME BEGAN:	03:15 PM
MET WITH:	Wyatt Mann		TIME COMPLETED:	04:29 PM

ALLEGATION(S):

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- Staff handled day care children in a rough manner.
- Staff are depriving day care children of food as punishment.
- Staff make inappropriate comments towards day care children.
- Staff yelled at day care child.

INVESTIGATION FINDINGS:

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On May 17, 2023 at 3:15 PM, Licensing Program Analyst (LPA) met with business manager, Wyatt Mann, for an unannounced subsequent complaint inspection. The purpose of inspection was explained, and LPA was granted entry into facility . Present in the facility is business manager, 14 staff and 32 children in care.

During the course of investigation, LPA interviewed director, staff, and parents. LPA found that a staff has handled children roughly, withheld food from children, made inappropriate comments to children, and yelled at them.

Based on LPA’s interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation(s) are founded to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Garfield Leung	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: April Cowan	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 05/17/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 05-CC-20230417110848

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: BRIGHT HORIZONS AT KANSAS STREET (INF)	FACILITY NUMBER: 384002478
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/17/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 05/24/2023 Section Cited CCR 101223(a)(1)(3)	1 2 3 4 5 6 7	01223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Site director will train staff on children's personal rights including how to handle and speak to children. Director will email LPA a copy of meeting agenda including signatures of all staff that attended.
	8 9 10 11 12 13 14	Based on LPA's interviews, staff member did withhold food from a child, yell at children, handled children roughly, and make inappropriate comments to children. This is an immediate risk to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Garfield Leung	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR NAME: April Cowan	TELEPHONE: (650) 266-8800
LICENSING EVALUATOR SIGNATURE:	DATE: 05/17/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2023

LIC9099 (FAS) - (06/04)

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