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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384004017
Report Date: 04/22/2025
Date Signed: 04/22/2025 01:08:50 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2025 and conducted by Evaluator Jonathan Tse
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250227092104
FACILITY NAME:TINKER PRESCHOOL COLE VALLEYFACILITY NUMBER:
384004017
ADMINISTRATOR:WENDY HAN HSIU YEHFACILITY TYPE:
850
ADDRESS:1749 WALLER STREETTELEPHONE:
(415) 425-3248
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94117
CAPACITY:42CENSUS: 31DATE:
04/22/2025
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Director, Wendy YehTIME COMPLETED:
01:25 PM
ALLEGATION(S):
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-Lack of supervision resulted in inappropriate interaction between children
INVESTIGATION FINDINGS:
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On 4/17/2025, at approximately 9:10AM, Licensing Program Analysts (LPAs) Jonathan Tse and Nicole Tran conducted an unannounced complaint investigation visit at the facility. LPAs met with Director Wendy Yeh, Site Supervisor Muchun Lv, and explained the purpose of the visit. Present during the visit was Director, Site Supervisor, 10 staff members, 31 preschool age children.

During the course of the investigation, LPAs conducted site observations, record review, and interviews with relevant parties. The facility submitted an incident report confirming that the above allegation occurred. Interviews with relevant parties confirmed that the above allegation occurred. The preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.


***Continued on Page Two***
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 05-CC-20250227092104
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: TINKER PRESCHOOL COLE VALLEY
FACILITY NUMBER: 384004017
VISIT DATE: 04/22/2025
NARRATIVE
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***Page Two***
Director was informed that a Type A deficiency shall be cited today. A plan of correction was discussed, and a due date agreed upon. See LIC9009-D for Type A deficiency cited today regarding supervision of children. Appeal rights were provided and explained to Director.

LPA Tse informed facility representative Wendy Yeh that this report dated 4/22/2025 documents one Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Tse informed the facility representative to provide a copy of this licensing report dated 4/22/2025 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with Director, Wendy Yeh.
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 05-CC-20250227092104
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: TINKER PRESCHOOL COLE VALLEY
FACILITY NUMBER: 384004017
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/22/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/23/2025
Section Cited
CCR
101229(a)(1)
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CCR 101229(a)(1) Responsibility for Providing Care and Supervision

No child(ren) shall be left without the supervision of a teacher at any time… Supervision shall include visual observation.

This requirement was not met as evidenced by:
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Licensee shall create a plan of supervision that includes placement of teachers, use of cones or other materials to create zones of play and ensuring that children are under visual observation at all times during outside play.
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Based on record review and interview, the Licensee did not comply with the above by having two children leave the supervision of teachers while outside the facility, which posed an immediate risk to the health, safety, or personal rights of persons in care.
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This plan shall be included in a staff training and proof of completion shall be verified by submitting a meeting agenda that has been signed by all staff present during normal operating hours of the facility. This shall be submitted by set due date of 4/23/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3