390312135-11-4-2019-53-CC-SOGO-BHQUMN-20191108144234

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 390312135
Report Date: 11/04/2019
Date Signed: 11/04/2019 10:37:07 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2019 and conducted by Evaluator Christopher Jackson

PUBLIC

COMPLAINT CONTROL NUMBER: 53-CC-20190822155122

FACILITY NAME:	HANSEL & GRETEL DAY CARE CENTER		FACILITY NUMBER:	390312135
ADMINISTRATOR:	TEICHEIRA, JEAN		FACILITY TYPE:	840
ADDRESS:	1014 W. CENTER STREET		TELEPHONE:	(209) 823-6525
CITY:	MANTECA	STATE: CA	ZIP CODE:	95337
CAPACITY:	64	CENSUS: 10	DATE:	11/04/2019
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Jean Teicheira		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Staff yells at children

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Christopher Jackson and Aruna Sirdharan met with director Jean Teicheira to provide the finding for the above allegation. The complainant alleged that staff #1 yells at children. During the investigation process, LPA Jackson conducted interviews with several parents, and children in care. LPA Jackson also conducted an interview with staff #1. LPA learned that staff #1 is responsible for the transportation of children in care. LPA observed staff #1 transports children on a full-sized 76 passenger bus. In the interview conducted with staff #1, it revealed an issue with their ability to project their voice. Staff #1 stated they have raised the tone of their voice while transporting children, but only to ensure the health and safety of clients being transported. Interviews conducted with parents did not reveal concerns of staff #1 yelling at children. The interviews conducted with various school age children, ages five to ten years of age corroborated with the statement of staff #1, that if the tone was raised, it was to redirect for the health and safety of clients being transported. The various interviews conducted did not reveal any malice from staff # 1. However, since it was stated that the tone was raised, LPA could not entirely dismiss

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Sharon Ogbodo	TELEPHONE: (916) 263-5721
LICENSING EVALUATOR NAME: Christopher Jackson	TELEPHONE: (916) 216-8837
LICENSING EVALUATOR SIGNATURE:	DATE: 11/04/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 53-CC-20190822155122

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833

FACILITY NAME: HANSEL & GRETEL DAY CARE CENTER	FACILITY NUMBER: 390312135
	VISIT DATE: 11/04/2019

NARRATIVE

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the allegation. LPA discussed strategies with facility director to support staff #1 in communicating with clients being transported. The director stated a speaker and microphone system came installed in the bus in order to support staff #1 in communicating with clients located to the rear of the bus.

Based on the information obtained throughout the course of this investigation the above allegation could not be substantiated or dismissed. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove the alleged violations did or did not occur, therefore the findings are UNSUBSTANTIATED.

No Title 22 deficiencies were cited at time of inspection. An exit interview was conducted in which the report was reviewed and discussed with the director Jean Teicheira. Appeal rights were discussed, and a printed version was given to director. Notice of Site visit was provided and posted.

SUPERVISOR'S NAME: Sharon Ogbodo	TELEPHONE: (916) 263-5721
LICENSING EVALUATOR NAME: Christopher Jackson	TELEPHONE: (916) 216-8837
LICENSING EVALUATOR SIGNATURE:	DATE: 11/04/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2019

LIC9099 (FAS) - (06/04)

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