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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 393603299
Report Date: 05/01/2025
Date Signed: 05/01/2025 09:27:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2025 and conducted by Evaluator Stacey Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20250218124501
FACILITY NAME:KINDERCARE LEARNING CENTER - GRANTLINEFACILITY NUMBER:
393603299
ADMINISTRATOR:EVA PRADOFACILITY TYPE:
850
ADDRESS:265 WEST GRANT LINE ROADTELEPHONE:
(209) 835-9247
CITY:TRACYSTATE: CAZIP CODE:
95376
CAPACITY:120CENSUS: 66DATE:
05/01/2025
UNANNOUNCEDTIME BEGAN:
01:21 PM
MET WITH:Amanda FaulknerTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Personal Rights: Staff left daycare child in a soiled diaper for an extended period of time
Care and Supervision: Day care children sustain unexplained injuries due to lack of supervision
License: Staff do not follow reporting requirements
INVESTIGATION FINDINGS:
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On May 1, 2025, Licensing Program Analyst (LPA) Stacey Williams met with Facility Representative, Amanda Faulkner for the purpose of delivering complaint findings. LPA observed sixty-six children supervised by six staff.

An investigation was conducted regarding the allegations listed above. The facility was toured and interviews were conducted to assist with the investigation. Although interviews revealed there are protocols and procedures in place at the center in regards to diapering, supervision and reporting incidents, there was not a preponderance of evidence established to substantiate the allegations. Inconsistent statements were received regarding the validity of the allegations from individuals interviewed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 53-CC-20250218124501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - GRANTLINE
FACILITY NUMBER: 393603299
VISIT DATE: 05/01/2025
NARRATIVE
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Based on the information received, the allegations are determined to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview conducted at which time the report was reviewed with Facility Representative, Amanda Faulkner. A Notice of Site Visit was posted by LPA Williams and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.00.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2