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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 393603299
Report Date: 05/29/2025
Date Signed: 05/29/2025 03:36:10 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2025 and conducted by Evaluator Stacey Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20250520085501
FACILITY NAME:KINDERCARE LEARNING CENTER - GRANTLINEFACILITY NUMBER:
393603299
ADMINISTRATOR:EVA PRADOFACILITY TYPE:
850
ADDRESS:265 WEST GRANT LINE ROADTELEPHONE:
(209) 835-9247
CITY:TRACYSTATE: CAZIP CODE:
95376
CAPACITY:120CENSUS: 82DATE:
05/29/2025
UNANNOUNCEDTIME BEGAN:
12:38 PM
MET WITH:Eva PradoTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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Personal Rights: Staff did not meet children's diapering needs
INVESTIGATION FINDINGS:
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On May 29, 2025, Licensing Program Analyst (LPA) Stacey Williams met with Facility Representative, Eva Prado for the purpose of opening and closing a complaint investigation. LPA observed eighty two children supervised by ten staff.

It was alleged that staff did not meet children's diapering needs. The facility was toured. Interviews were conducted with the Reporting Party and facility staff. Consistent statements were received acknowledging that a diaper policy is in place; where children are to be changed every two hours and on an as needed basis. Staff acknowledged that C1's diaper was not changed prior to leaving the center and as result C1 left the center with a soiled diaper. Diapering policies and meeting the needs of children in care was discussed with management staff on May 1, 2025, at which time an advisory notice was provided.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 53-CC-20250520085501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - GRANTLINE
FACILITY NUMBER: 393603299
VISIT DATE: 05/29/2025
NARRATIVE
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Based on the information received, the allegation is determined to be substantiated.
Deficiencies will be cited on subsequent page, LIC 9099D.


Exit interview conducted at which time the report was reviewed with Facility Representative, Eva Prado. A Notice of Site Visit was posted by LPA Williams and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.00.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 53-CC-20250520085501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - GRANTLINE
FACILITY NUMBER: 393603299
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/29/2025
Section Cited
CCR
101223(a)(3)
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To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
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Director stated that she immediately addressed the diapering concerns with the Reporting Party. As a result, a new policy was established. Management staff will monitor diaper changes every hour in each classroom and mark a diapering log after each child has been checked.
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This requirement was not met as evidenced by:
C1's diaper was not changed prior to leaving the center and as result C1 left the center with a soiled diaper. This is a potential risk to the health and safety of children in care.
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A staff meeting was held, where staff were informed of the updated diapering policies. Copy of diaper log was provided during the inspection. The citation is cleared effective - 5/29/25.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3