<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 393605031
Report Date: 11/06/2024
Date Signed: 11/06/2024 11:51:27 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2024 and conducted by Evaluator Elizabeth Santiago
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20240918105054
FACILITY NAME:TAM O'SHANTER EARLY CARE & LEARNING CENTERFACILITY NUMBER:
393605031
ADMINISTRATOR:SHAWNETTE GLADNEYFACILITY TYPE:
850
ADDRESS:7505 TAM O'SHANTER DRIVETELEPHONE:
(209) 956-2686
CITY:STOCKTONSTATE: CAZIP CODE:
95210
CAPACITY:144CENSUS: 52DATE:
11/06/2024
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Director , Shawnette Galdney TIME COMPLETED:
12:13 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
staff handled day care child in a rough manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On November 6, 2024, Licensing Program Analysts (LPAs) Elizabeth Santiago and Janie Davis met with Director, Shawnette Gladney to deliver the findings of the complaint investigation regarding the above allegation.

Throughout the course of the investigation, LPA conducted physical plant inspection, on-site observations, and interviews LPA reviewed the facility’s file and obtained information pertaining to the allegation. It was alleged that staff handled day care child in a rough manner. LPA received and reviewed the parent handbook and the facility's discipline policy. Through interviews conducted it was revealed that staff disclosed to director that staff grabbed child by the arms and moved child to the chair. Staff member maintained the same statement during all interviews and disclosed to grabbing child.

Report continues on 9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Elizabeth Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 53-CC-20240918105054
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: TAM O'SHANTER EARLY CARE & LEARNING CENTER
FACILITY NUMBER: 393605031
VISIT DATE: 11/06/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on the interviews it was revealed that staff handled day care child in a rough manner and the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Title 22 regulations are being cited on the attached 9099-D page.

An exit interview was conducted with the Director, Shawnette Gladney. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

LPA Santiago informed Director, Shawnette Gladney that this report dated 11/06/2024 document one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Santiago informed the Director to provide a copy of this licensing report dated 11/06/2024 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date (11/06/2024) of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Elizabeth Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 53-CC-20240918105054
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: TAM O'SHANTER EARLY CARE & LEARNING CENTER
FACILITY NUMBER: 393605031
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/06/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/06/2024
Section Cited
CCR
101223(a)(3)
1
2
3
4
5
6
7
Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain,…
1
2
3
4
5
6
7
Staff member has been terminated.
8
9
10
11
12
13
14
Based on interviews and records reviewed, the licensee did not comply with the section cited above in staff member handled a day care child in a rough manner which poses an immediate health, safety, or personal rights risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Elizabeth Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3