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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 393615391
Report Date: 06/27/2019
Date Signed: 06/27/2019 01:06:18 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/24/2019 and conducted by Evaluator Mary Ponce
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20190524175321
FACILITY NAME:BIZZY-BEEZ ACADEMYFACILITY NUMBER:
393615391
ADMINISTRATOR:MARRERO, SHANTELFACILITY TYPE:
850
ADDRESS:500 E. 11TH STREETTELEPHONE:
(209) 834-2223
CITY:TRACYSTATE: CAZIP CODE:
95376
CAPACITY:60CENSUS: 46DATE:
06/27/2019
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Shantel MarreroTIME COMPLETED:
01:20 PM
ALLEGATION(S):
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Facility used cloth towel to dry children's hands
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mary Ponce met with licensee Shantel Marrero to deliver findings regarding the above allegation. It was alleged that children in care were made to use cloth towels to dry their hands after washing them both before/after eating, and transitioning from outside to inside. During the investigation, LPA made observations, conducted interviews, and collected pertinent documentation. Based on disclosures made, there is a preponderance of evidence to show that the facility was using cloth towels to dry children's hands after being washed which is a potential risk to the health and safety of the chilren in care; therefore this allegation is SUBSTANTIATED. Licensee stated that staff have been informed to use rags for cleaning tables only and not for children in care.
Title 22 deficiencies have been cited on the subsequent page of this report. Appeal Rights and Notice of Site Visit have been provided. Notice of Site Visit must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Maria MayorgaTELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Mary PonceTELEPHONE: (916) 216-7823
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/24/2019 and conducted by Evaluator Mary Ponce
COMPLAINT CONTROL NUMBER: 53-CC-20190524175321

FACILITY NAME:BIZZY-BEEZ ACADEMYFACILITY NUMBER:
393615391
ADMINISTRATOR:MARRERO, SHANTELFACILITY TYPE:
850
ADDRESS:500 E. 11TH STREETTELEPHONE:
(209) 834-2223
CITY:TRACYSTATE: CAZIP CODE:
95376
CAPACITY:60CENSUS: 46DATE:
06/27/2019
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Shantel MarreroTIME COMPLETED:
01:20 PM
ALLEGATION(S):
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Facility is malodorous
Staff handled child in a rough manner
staff restrained child
staff inappropriately disciplined child
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mary Ponce met with licensee Shantel Marrero to deliver findings regarding the above allegations. It was alleged that the facility is Malodorous near the entry to the program, staff handled a child in a rough manner, staff restrained a child in a high chair, and satff inappropriately disciplined a child in care. During the investigation: LPA Ponce conducted interviews, made observations, and collected pertinent documentation. Based on conflicting information, LPA Ponce was unable to find a preponderance of evidence showing that the above allegations took place; therefore, this allegation is UNSUBSTANTIATED.

No Title 22 deficiencies have been cited for this finding. Appeal Rights and Notice of Site Visit were provided. Notice of Site Visit must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Maria MayorgaTELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Mary PonceTELEPHONE: (916) 216-7823
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 53-CC-20190524175321
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833

FACILITY NAME: BIZZY-BEEZ ACADEMY
FACILITY NUMBER: 393615391
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/27/2019
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/12/2019
Section Cited
CCR
101638.1(d)(4)(A)
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General Sanitation. Only disposable paper towels in an appropriate holder or dispenser shall be used. This regulation was not met as evidence of children
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POC: Licensee stated that all staff was informed that cloth towels are used for cleaning tables and not for drying hands. Licensee will provide proof of a signed staff meeting agenda to LPA by POC due date.
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using cloth towels to dry hands after washing them before/after meals and during transition from outside to inside.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Maria MayorgaTELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Mary PonceTELEPHONE: (916) 216-7823
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2019
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2019
LIC9099 (FAS) - (06/04)
Page: 2 of 3